Joey Johnson
Alexandria,AL
Summary
Results-driven Postmaster with extensive experience in mail delivery management, compliance monitoring, and staff supervision. Proven ability to enhance operational efficiency and elevate customer service standards through strategic training and inventory management.
Overview
1
1
Certification
47
47
years of professional experience
Work History
Postmaster
US. Postal Service
Weaver, Alabama
02.1994 - Current
- Managed daily operations for postal facility and supported efficient mail delivery.
- Supervised staff to uphold strong customer service and support standards.
- Coordinated mail sorting to streamline workflow and reduce delays.
- Designed and delivered training for new employees on postal regulations and procedures.
- Monitored inventory and ordered supplies to keep operations ready.
- Resolved customer inquiries and complaints with clear communication.
- Maintained compliance with safety protocols and workplace regulations.
- Created strategies that enhanced service efficiency and strengthened team performance.
- Performed daily opening and closing procedures for the post office.
- Assisted with hiring and training new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Monitored safety regulations for proper handling of hazardous materials.
- Streamlined mail sorting operations to ensure timely delivery.
- Prepared reports on operational activities for upper management review.
- Communicated postal laws and regulations to customers and staff.
- Resolved customer complaints efficiently while providing strong customer service.
- Balanced cash drawers at end of each shift to ensure accurate financial reporting. at end of each shift.
- Provided support during peak periods, including holidays and special events.
- Analyzed postal operations data to identify areas for improvement or optimization.
- Maintained accurate inventory levels for products and services offered by the post office.
- Processed customer payments using credit cards and other payment methods.
- Conducted regular maintenance on postal equipment, including scales, computers, and printers.
- Managed vendor relationships to maintain quality supplies at competitive prices.
- Developed strategies to improve efficiency within post office operations.
- Inspected packages for proper postage and labeling before mail dispatch.
- Monitored security cameras to support a safe work environment for staff.
- Created promotional campaigns to increase awareness of available postal services.
- Implemented cost-reduction measures while maintaining quality standards.
- Evaluated employee performance and provided feedback on areas for improvement.
- Supervised and coordinated operational management and support services for postal facility.
- Reviewed employee schedules and attendance prior to payroll submission.
- Kept shifts staffed by creating and distributing work schedules.
- Recruited and hired personnel to strengthen team talent.
- Coordinated retail product display, stocking, and pricing.
Paramedic
US Army
Fort McClellan, AL
05.1986 - 02.1994
- Answered emergency calls quickly and evaluated patient condition.
- Provided medical treatment and life support during critical incidents.
- Collaborated with healthcare teams to coordinate timely patient transport and continuity of care.
- Documented patient details in electronic health records to ensure accurate and comprehensive medical history.
- Trained new paramedics on protocols, procedures, and equipment use.
- Followed safety procedures to protect patients and crew.
- Evaluated and treated emergencies including cardiac arrest, shock, trauma, respiratory distress, and intoxication.
- Delivered pre-hospital care in community settings, including medications, wound care, and intubation.
- Built strong working relationships with medical staff to support efficient patient care.
- Operated ventilators, defibrillators, suction devices, and stretchers.
- Assessed emergency scenes and set care priorities for patients.
- Kept advanced life support skills current through education classes and workshops.
- Drove to emergency calls quickly and safely using proper techniques.
- Moved patients from accident scenes or hospitals to medical facilities safely.
- Entered patient care details into reports for supervisor review.
- Performed CPR and other life-saving interventions for cardiac arrest patients.
- Stayed committed to quality care through continued training and education.
- Saved lives by giving medications, monitoring cardiac output, and completing emergency intubation.
- Responded rapidly to medical emergencies to support best possible health outcomes.
- Reviewed patient response to treatment during transport to support optimal outcomes.
- Cared for patients with heart attacks, strokes, and motor vehicle crash injuries.
- Clarified treatment steps for conscious patients to alleviate anxiety and foster trust during emergencies.
- Offered emotional support to family members of critically ill or injured patients.
- Monitored patients from scene to hospital transfer while providing in-transit care.
- Organized ambulance supplies, including IV solutions, airway equipment, and medication kits.
- Checked arrival scene for safety risks and hazards affecting first responders.
- Participated in disaster preparedness drills to enhance response skills with triage assessment scenarios.
- Worked with colleagues on shared cases to support comprehensive treatment plans.
- Used proper safety precautions when handling hazardous materials or infectious substances.
- Inspected equipment and vehicles according to maintenance schedules.
- Cleaned wounds and applied gauze and bandages to help prevent infection.
- Followed infection control policies and procedures.
- Suction airways to remove obstructions and support breathing.
- Immobilized patients for transport using backboard or spinal stabilization equipment.
- Presented paramedic basics at schools, CPR classes, civic groups, and public safety agencies.
- Testified in court about paramedic calls and completed depositions.
Paramedic
Anniston Rescue Squad inc.
Anniston, Alabama
01.1980 - 05.1986
- Provided medical care and life support during critical situations.
- Worked with healthcare teams to arrange patient transport and treatment.
- Ensured medical equipment readiness and compliance through regular checks and maintenance.
- Accurately documented patient information in electronic health records to support continuity of care.
- Trained new paramedics on protocols, procedures, and equipment use.
- Adhered to protocols and procedures to maintain safety of patients and the paramedic crew.
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Operated specialized medical equipment such as ventilators, defibrillators, suction devices and stretchers.
- Assessed emergency situations and prioritized medical care for patients.
- Maintained proficiency in advanced life support skills through continuing education classes and workshops.
- Responded to emergency calls quickly and safely while utilizing appropriate driving techniques.
- Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
- Maintained composure during high-stress emergency situations to provide effective patient care. and proactive during emergency situations.
- Documented care provided to patients in reports for submission to supervisor.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Demonstrated dedication to providing quality care through continued training and education.
- Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
- Evaluated patient response to treatments administered during transport to ensure optimal outcomes.
- Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries.
- Explained each step of treatment to conscious patients to reduce fear and invoke calm.
- Provided emotional support for family members of critically ill or injured patients.
- Monitored patients from scene to hospital transfer while providing in-transit care.
- Organized supplies for ambulance runs including IV solutions, airway management equipment and medication kits.
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Educated patients on proper use of medications, disease prevention methods and self-care techniques.
- Participated in drills related to disaster preparedness scenarios that included triage assessments.
- Collaborated with colleagues on shared cases to provide comprehensive treatment plans for patients.
- Utilized proper safety precautions when handling hazardous materials or infectious substances.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Ensured compliance with established policies related to infection control procedures.
- Obtained details regarding the patient by questioning family members and bystanders.
- Performed thorough cleaning of emergency vehicles to maintain hygiene standards and patient care compartments, performed routine maintenance checks and maintained constant readiness for emergencies.
- Suctioned airways to clear obstructions and helped patients breathe.
- Immobilized patients for transport using backboards or other spinal mobilization.
- Presented paramedic basics at schools, cardiopulmonary resuscitation classes, civic groups and public safety agencies.
- Bandaged wounds and determined necessity for stitches or sutures.
- Testified in court regarding circumstances of paramedic calls and gave depositions.
Education
Certificate And License - Paramedicine
Gadsden State Community College
Gadsden, AL01-2008
Graduate Certificate - Postal Management
Postmaster Training
Anniston, AL06-1992
Skills
- Mail operations management
- Staff supervision
- Operational oversight
- Compliance monitoring
- Inventory management
- Customer relationship management
- Medical equipment operation
- Electronic health records
- Staff training
- Problem solving
- Clear communication
- Time management
- Customer service
- Decision making
- Triaging
- Diabetic emergencies
- Vital sign assessment
- Spinal immobilization
- Pediatric advanced life support
- Direct patient care
- Emergency vehicle upkeep
- Hazardous materials awareness
- Seizure management
- Life support management
- Obstetric emergencies
- Stroke management
- Allergic reaction management
- Airway management
- Respiratory assessment
- Emergency medical services
- Vital assessments
- Critical decision-making skills
- Wound care
- Cardiopulmonary resuscitation
- Mass casualty incident response
- Intravenous therapy
- Communicable disease control
- Care triage
- Behavioral emergency intervention
- Field patient assessments
- Mental health crisis management
- Safety protocols
- Oxygen therapy
- Patient immobilization
- Medication administration
- IV insertion
- Pre-hospital care
- Fracture stabilization
- Patient stabilization
- Scene safety
- Indirect patient care
- Intubation
- Vital sign monitoring
- Lifesaving measures
- Bedside reporting
- Patient management
- History taking
- Medical records management
- Geriatric emergency care
- Vital signs monitoring
- Patient transport
- Documentation management
- Medical supply restocking
- Medical data acquisition
- Treatment Planning
- Rig maintenance
- Patient assessments
- Care plan adherence
- Reporting documentation
- Burn treatment
- IV fluid replacement
- Ambulance transfer
- Patient examination
- Poisoning response
- Emergency diagnostics
- Emergency management
Certification
- Paramedic
- Postmaster Management
Accomplishments
- Paramedic of the year 1986
- 40-year Service award US Postal Service.
Timeline
Postmaster
US. Postal Service
02.1994 - Current
Paramedic
US Army
05.1986 - 02.1994
Paramedic
Anniston Rescue Squad inc.
01.1980 - 05.1986
Certificate And License - Paramedicine
Gadsden State Community College
Graduate Certificate - Postal Management
Postmaster Training