Joey Kramer
Hanover,IN
Summary
Lead Technical Support Specialist with comprehensive experience in troubleshooting, systems analysis, and technical service. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in problem-solving, technical documentation, and training team members. Reliable and effective in high-pressure environments, ensuring consistent and optimal problem resolution.
Overview
25
25
years of professional experience
Work History
Shop Owner
SkunkWerx Fabrications
01.2012 - Current
- Analyzed vehicle data using advanced diagnostic equipment.
- General Automotive maintenace and repairs
- Racecar fabrication, repair and setup
Lead Technical Support Specialist
Chief Technologies
07.2009 - 03.2025
- Increased first-call resolution rates by continually updating internal documentation with relevant troubleshooting steps.
- Assisted sales representatives in providing prospective clients with technical insights during product demonstrations or presentations.
- Collaborated with cross-functional teams to develop and implement system improvements, resulting in better performance and stability.
- Improved customer satisfaction by promptly addressing technical issues and providing thorough solutions.
- Provided techinical and computer software support for computerized vehicle measuring, for automotive collision repair industry.
Inside Sales Technical Specialist
Rotary Lift
08.2004 - 07.2009
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Completed troubleshooting and diagnostics on on Light Duty and Heavy Duty Automotive Lifts and Equipment
In-Plant Print Services Rep
Color Converting Industries, Siegwerk USA Inc
12.1999 - 07.2004
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Participated in cross-functional projects aimed at enhancing overall service quality and efficiency levels.
- Formulated ink colors and ingredient formulations for proper ink performance and durability
- Traveled to customer sites for ink trials and testing, and new customer set up.
Education
Associate of Science - Printing Technology
Vincennes University
Vincennes, IN12-1996
High School Diploma -
Madison Consolidated
Madison, IN06-1994
Skills
- Problem resolution
- Hardware configuration
- Advanced product troubleshooting
- Hardware diagnostics
- Technical documents comprehension
- Remote support
- Microsoft windows and office
- Team collaboration
- Problem-solving abilities
Timeline
Shop Owner
SkunkWerx Fabrications
01.2012 - Current
Lead Technical Support Specialist
Chief Technologies
07.2009 - 03.2025
Inside Sales Technical Specialist
Rotary Lift
08.2004 - 07.2009
In-Plant Print Services Rep
Color Converting Industries, Siegwerk USA Inc
12.1999 - 07.2004
Associate of Science - Printing Technology
Vincennes University
High School Diploma -
Madison Consolidated
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