Hi, I’m
JOEY ORTIZ
Layton,UT
Summary
Seasoned Technical Lead with a proven track record at Hammerton Lighting, enhancing system performance and customer satisfaction. Expert in project management and mentorship, leveraging strong Excel and communication skills to lead teams through successful technological upgrades and process improvements. Demonstrates exceptional ability to streamline operations and boost team efficiency.
Overview
8
years of professional experience
1
Certification
Work History
Hammerton LightingSalt Lake City, UT
Technical Lead
09.2024 - Current
Job overview
- Developed and maintained technical documentation for software systems.
- Identified opportunities to improve system performance, scalability, and reliability.
- Provided technical guidance on development projects as well as implementation of new technologies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Diagnosed mechanical problems using visual inspections and test instruments.
Dematic Corp.
Coordinator/Technician
01.2022 - Current
Job overview
- Provide daily oversight and supervision of product coming in and out of the warehouse
- Oversee the receiving process, ensuring accurate and timely verification of delivered goods
- Resolve any discrepancies or damaged with suppliers and coordinate returns or replacements
- Handled all warehouse duties
- Maintain good communications with other departments and vendors
Penhall Company
Operator
06.2021 - 01.2022
Job overview
- Core Drilled, demo out concrete in a safe manner
- Used numerous types of power tools and other equipment daily
- Maintained clean, safe working environment by removing waste from job site prior to shift completion
- Removed tough and defective spots from concrete surfaces, using power grinder or chisel and hammer
U.S Cold Storage
Team Lead
02.2019 - 06.2021
Job overview
- Kept work areas clean, neat and free of safety hazards to maximize efficiently
- Assessed, motivated and empowered team members to work to build customer satisfaction
- Developed and implemented policies, procedures and process improvement initiatives
- Monitored team progress and enforced deadlines
- Documented production levels, materials used and special incidents to keep management informed of daily activities
Exeter Finance
Collections
06.2016 - 02.2019
Job overview
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Arranged for debt repayment and established repayment schedule based on customer finances
Education
LAYTON HIGH SCHOOL
DIPLOMA
06.2015
Skills
- Forklift certified
- Excellent oral and written communication
- Strong computer experience with Excel
- Strong computer experience with Word
- Understanding of SAP
- Customer service
- Ability to create worksheets
- Ability to create word documents
- Team performance management
- Project Leadership
- Project Management
- Quality assurance standards
- Mentorship and coaching
Affiliations
- Outdoors
- Camping
- Basketball
Accomplishments
- Certified credit consultant
Certification
- Forklift and heavy machine operator
Timeline
Technical Lead
Hammerton Lighting
09.2024 - Current
Coordinator/Technician
Dematic Corp.
01.2022 - Current
Operator
Penhall Company
06.2021 - 01.2022
Team Lead
U.S Cold Storage
02.2019 - 06.2021
Collections
Exeter Finance
06.2016 - 02.2019
LAYTON HIGH SCHOOL
DIPLOMA