Joey Paiva
Deltona,FL
Summary
Results-driven Territory Account Specialist with expertise in client relationship cultivation, on-site training, and technical troubleshooting. Committed to enhancing customer satisfaction and ensuring compliance with field safety protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Territory account specialist
Solenis / Diversey
Fort Mill, South Carolina
09.2018 - Current
- Cultivated relationships with key clients to ascertain needs and preferences.
- Presented product demonstrations highlighting features and benefits.
- Provided on-site training to customers on proper equipment usage and maintenance.
- Resolved client inquiries and issues promptly to enhance satisfaction.
- Maintained accurate service records and documentation for compliance purposes.
- Observed field safety protocols to prevent injuries and accidents.
- Installed and repaired equipment for various clients in diverse environments.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Disassembled defective machines for repair or replacement of parts.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Field Service Technician
Autochlor
Carlstadt, New Jersey
04.2016 - 09.2018
- Installed and repaired equipment for various clients in diverse environments.
- Diagnosed technical issues using specialized tools and software systems.
- Provided on-site training to customers on proper equipment usage and maintenance.
- Maintained accurate service records and documentation for compliance purposes.
- Conducted routine inspections to ensure equipment met safety standards and regulations.
- Completed all necessary paperwork for service calls in a timely manner.
- Disassembled defective machines for repair or replacement of parts.
- Trained customers on equipment after installation.
- Replaced faulty parts or components following diagrams or blueprints.
Education
HVAC/R
Lincoln Technical Institute
Union, NJ10-2011
Skills
- Customer relationship management
- Equipment maintenance
- Technical troubleshooting
- Field safety compliance
- On-site training
- Team collaboration
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Certification
- H.V.A.C.R. Certified.
Timeline
Territory account specialist
Solenis / Diversey
09.2018 - Current
Field Service Technician
Autochlor
04.2016 - 09.2018
HVAC/R
Lincoln Technical Institute
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