Joey Rene’ Dakin
Hyde Park
Overview
2027
2027
years of professional experience
Work History
Service Advisor
Ruges Chevrolet
Millbrook, NY
2021 - Current
- Trained new staff on customer interaction protocols and service procedures.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
BMW of the Hudson Valley
Poughkeepsie, NY
2018 - 2021
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted clients in understanding vehicle features and maintenance requirements.
- Coordinated service appointments and ensured timely follow-up with customers.
- Managed customer inquiries, resolving issues efficiently and effectively.
- Collaborated with technicians to communicate service needs and timelines accurately.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Customer Service Manager
Arlington Auto & Tire
Poughkeepsie, NY
09.2015 - 2018
- Increase business loyalty through expert customer service
- Ensure all service related activities are performed in an efficient, timely and professional manner
- Act as liaison between customer and staff regarding service
- Listen to and resolve customer complaints and address concerns with employees
- Train associates regarding company policies and task-specific requirements to successfully complete their job
- Facilitate scheduling and daily activities for employees
- Answer telephone inquiries using multi-line system
- Prepare and review various work orders
Customer Service Advisor
Heart KIA
Wappingers Falls, NY
02.1999 - 08.2011
- Greeted customers and ensured they left premises satisfied
- Answered customers inquiries
- Acted as liaison between customer and mechanic
- Prepared work orders
Education
Business - Administration
KRISSLER BUSINESS INSTITUTE
Poughkeepsie, NY1998
HS Diploma -
BEACON HIGH SCHOOL
Beacon, NY1995
Skills
- Sound ability to articulate available services to customers
- Provide an optimal level of customer support that includes speedy resolutions
- Work well in high pressure environment
- Impressive ability to manage and motivate staff
- Well organized and efficient
- Self motivated and assertive
- Demonstrate executive characteristics such as high integrity, honesty, leadership and goal oriented
Timeline
Customer Service Manager
Arlington Auto & Tire
09.2015 - 2018
Customer Service Advisor
Heart KIA
02.1999 - 08.2011
Service Advisor
Ruges Chevrolet
2021 - Current
Service Advisor
BMW of the Hudson Valley
2018 - 2021
Business - Administration
KRISSLER BUSINESS INSTITUTE
HS Diploma -
BEACON HIGH SCHOOL