Overview
Work History
Education
Skills
Timeline
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Joey Rene’ Dakin

Hyde Park

Overview

2027
2027
years of professional experience

Work History

Service Advisor

Ruges Chevrolet
Millbrook, NY
2021 - Current
  • Trained new staff on customer interaction protocols and service procedures.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Service Advisor

BMW of the Hudson Valley
Poughkeepsie, NY
2018 - 2021
  • Provided exceptional customer service to enhance client satisfaction and loyalty.
  • Assisted clients in understanding vehicle features and maintenance requirements.
  • Coordinated service appointments and ensured timely follow-up with customers.
  • Managed customer inquiries, resolving issues efficiently and effectively.
  • Collaborated with technicians to communicate service needs and timelines accurately.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Customer Service Manager

Arlington Auto & Tire
Poughkeepsie, NY
09.2015 - 2018
  • Increase business loyalty through expert customer service
  • Ensure all service related activities are performed in an efficient, timely and professional manner
  • Act as liaison between customer and staff regarding service
  • Listen to and resolve customer complaints and address concerns with employees
  • Train associates regarding company policies and task-specific requirements to successfully complete their job
  • Facilitate scheduling and daily activities for employees
  • Answer telephone inquiries using multi-line system
  • Prepare and review various work orders

Customer Service Advisor

Heart KIA
Wappingers Falls, NY
02.1999 - 08.2011
  • Greeted customers and ensured they left premises satisfied
  • Answered customers inquiries
  • Acted as liaison between customer and mechanic
  • Prepared work orders

Education

Business - Administration

KRISSLER BUSINESS INSTITUTE
Poughkeepsie, NY
1998

HS Diploma -

BEACON HIGH SCHOOL
Beacon, NY
1995

Skills

  • Sound ability to articulate available services to customers
  • Provide an optimal level of customer support that includes speedy resolutions
  • Work well in high pressure environment
  • Impressive ability to manage and motivate staff
  • Well organized and efficient
  • Self motivated and assertive
  • Demonstrate executive characteristics such as high integrity, honesty, leadership and goal oriented

Timeline

Customer Service Manager

Arlington Auto & Tire
09.2015 - 2018

Customer Service Advisor

Heart KIA
02.1999 - 08.2011

Service Advisor

Ruges Chevrolet
2021 - Current

Service Advisor

BMW of the Hudson Valley
2018 - 2021

Business - Administration

KRISSLER BUSINESS INSTITUTE

HS Diploma -

BEACON HIGH SCHOOL
Joey Rene’ Dakin