Joey Romero
Las Cruces,New Mexico
Summary
Motivated and organized professional with 10+ years of experience delivering prompt and efficient customer service. Proficient in critical thinking, analytical problem-solving, and maintaining a people-friendly approach. Dedicated to ensuring customer satisfaction and resolving issues effectively. Thrives in fast-paced environments and consistently exceeds expectations.
Overview
14
14
years of professional experience
Work History
Life Insurance Agent
Family First Life
08.2022 - Current
- Assess clients’ needs to recommend suitable life insurance policies.
- Educate clients on coverage options and policy benefits.
- Build and maintain client relationships for retention and referrals.
- Assist with policy applications, underwriting, and claims.
- Achieve sales targets through effective prospecting and consultations.
- Maintain accurate client records and provide ongoing support.
Merchandise/Forklift Operator/Warehouse
Sams Club
02.2019 - 08.2022
- Merchandise Service Team members must use their retail experience and people skills to create a retail space that's beneficial for the store and its customers
- Some skills and qualifications they use to achieve that include:
- Being customer-oriented with the ability to handle a variety of people
- Ability to manage multiple tasks in a fast-paced environment
- Exceptional organizational skills to manage products
- Ability to work well on a team
- Familiarity with technology, such as inventory systems, ordering systems, and document review
- Ability to move products to various locations and place them on shelves
- Strong communication skills
- Eye for visual design to set up displays in an appealing way
Zone 3 Service Manager
Lowes
02.2016 - 12.2018
- Oversee daily store operations across multiple departments to ensure exceptional customer service and operational efficiency.
- Lead, coach, and develop associates to meet sales goals and improve performance.
- Collaborate with department supervisors to maintain inventory accuracy and merchandise presentation.
- Monitor and address customer inquiries, complaints, and escalations to drive satisfaction.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Analyze sales data and trends to identify opportunities for growth and improvement.
- Coordinate with other store managers and corporate teams to implement strategic initiatives.
- Manage staffing schedules and resource allocation to meet business demands.
Flooring CSA
Lowes
01.2016 - 12.2018
- Must have the ability and the product knowledge to sell and answer any questions about floor coverings
- Have the ability and product knowledge to special order any type of floor covering
- Required to zone and face product in bays in a timely manner
Level 3 Care Giver
Comfort Keepers
04.2014 - 01.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provide in-home assistance with daily living activities, including bathing, dressing, and meal preparation.
- Offer companionship and emotional support to clients to enhance their quality of life.
- Assist with light housekeeping and errands to maintain a safe, organized environment.
- Monitor clients’ health and report changes to family members or supervisors.
- Ensure client safety by following established care plans and safety protocols.
- Support mobility and physical activities to promote independence and well-being.
- Document care provided and maintain clear communication with the care team.
Certified Nursery Consultant
Home Depot
04.2012 - 04.2015
- Must have an extensive background in plant knowledge regarding fertilizers, plant types, and best growing conditions for specific plants
- Responsible to be the head lead generator for Tuff Sheds and Pergola installations as well as leads for all departments
- As head lead generator one must be able to teach and train the rest of the garden associates as well as meet your goal for the week
Level 3 Care Giver
MorningStar Memory Care at North Ridge
01.2013 - 04.2014
- Provide compassionate care and assistance to residents with memory impairments, ensuring their physical and emotional well-being.
- Assist residents with daily living activities, including bathing, dressing, grooming, and meal support.
- Monitor residents' health and report changes in condition to nursing staff promptly.
- Create a safe, supportive, and engaging environment tailored to residents with memory care needs.
- Facilitate recreational and therapeutic activities to promote cognitive and social engagement.
- Administer medications and document care in accordance with facility policies and procedures.
- Maintain clean and organized living spaces to ensure comfort and safety for residents.
- Build meaningful relationships with residents and families, providing updates and emotional support.
Store Supervisor
Schenck nursery
05.2011 - 04.2012
- As the store supervisor I worked directly under the Nursery owner ensuring the store was clean, safe, and organized
- I was responsible for making sure that the landscaping crew was lined up for the day on work orders and had all the necessary materials and plants
- I was responsible for ordering directly from growers and vendors on plants, all types of fertilizers, and irrigation supplies
Education
High School Diploma -
Cibola High School
Albuquerque, NM04.2011
Skills
- Compassionate client care
- Documentation
- Empathetic listening
- Adaptability and flexibility
- Client service
- Communication skills
- Management
- Hazmat
- Stand Up/LP/Reach Forklift
- Customer service
Timeline
Life Insurance Agent
Family First Life
08.2022 - Current
Merchandise/Forklift Operator/Warehouse
Sams Club
02.2019 - 08.2022
Zone 3 Service Manager
Lowes
02.2016 - 12.2018
Flooring CSA
Lowes
01.2016 - 12.2018
Level 3 Care Giver
Comfort Keepers
04.2014 - 01.2016
Level 3 Care Giver
MorningStar Memory Care at North Ridge
01.2013 - 04.2014
Certified Nursery Consultant
Home Depot
04.2012 - 04.2015
Store Supervisor
Schenck nursery
05.2011 - 04.2012
High School Diploma -
Cibola High School
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