Joey Rupp
Lincoln,NE
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Rally House
Lincoln, Ne
08.2025 - Current
- Led daily store operations, ensuring compliance with company policies and exceptional customer service.
- Trained and mentored team members, fostering a collaborative and high-performance work environment.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to develop strategic merchandising plans that enhanced store profitability.
- Developed staff schedules, aligning resources with peak business hours to maximize efficiency.
- Conducted regular performance evaluations, providing constructive feedback to drive employee growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
General Manager
Best of Big Red
Lincoln , NE
09.2014 - 08.2025
- Oversaw daily operations and staff management to ensure smooth workflow.
- Developed and implemented operational policies to improve efficiency and effectiveness.
- Conducted training sessions for new employees on company practices and procedures.
- Managed inventory control processes to maintain optimal stock levels and reduce waste.
- Coordinated with vendors and suppliers to ensure timely delivery of products.
- Facilitated regular team meetings to discuss progress, challenges, and solutions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Trained and developed team members on customer service standards.
- Implemented visual merchandising strategies to enhance product displays.
- Built and maintained strong working relationships with team members.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized new stock for floor placement.
- Supervised cash drawer balances and deposits of store receipts.
Receiving Clerk
Behlen Manufacturing Company
Columbus, NE
01.2011 - 09.2014
- Operated forklifts and pallet jacks to transport goods within the warehouse.
- Collaborated with team members to streamline receiving processes and workflows.
- Documented discrepancies in shipments and reported issues to supervisors.
- Coordinated with suppliers to resolve delivery issues and improve service efficiency.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Updated inventory records to reflect new stock levels.
Education
Business
Central Community College
Columbus, NEHigh School Diploma -
Clarks High School
Clarks, NE05-1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
Education and Training
other,other
Timeline
Store Manager
Rally House
08.2025 - Current
General Manager
Best of Big Red
09.2014 - 08.2025
Receiving Clerk
Behlen Manufacturing Company
01.2011 - 09.2014
High School Diploma -
Clarks High School
Business
Central Community College