Joey Vasquez
Hawthorne,CA
Summary
Driven and empathetic professional with a proven track record of enhancing customer satisfaction at Walgreens through effective conflict resolution and strong product knowledge. Demonstrates exceptional time management and reliability, with a history of exceeding employer expectations. Skilled in fostering positive relationships and promoting independent learning as a Tutor, showcasing a blend of hard and soft skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Babysitter
Perez Family
09.2018 - 11.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Cashier
Staples
01.2008 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Tutor
Old Friend, Moved Away Recently.
01.2008 - 01.2009
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Customer Service Representative
Walgreens
09.2005 - 09.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Olympic High School
Santa Monica, CA04.2004
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
- Dependability
- Reliability and punctuality
- Flexible scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Babysitter
Perez Family
09.2018 - 11.2020
Cashier
Staples
01.2008 - 01.2009
Tutor
Old Friend, Moved Away Recently.
01.2008 - 01.2009
Customer Service Representative
Walgreens
09.2005 - 09.2006
High School Diploma -
Olympic High School
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