JOSEPH HORTON

• Managed customer inquiries through phone.
• Outbound calls to potential students that have showed interest in the University at some time.
• Collaborated with team members to resolve customer issues efficiently.
• Resolved customer complaints in a professional manner.
• Provided accurate information about products and services offered by the company.
• Participated in training sessions conducted by management regarding new products and services launches.
• Escalated complex customer issues to the appropriate department for resolution.

Provided general maintenance and repair for guest rooms, resort facilities, and beachfront areas.

Handled plumbing, electrical, HVAC, and preventative maintenance tasks.

Responded promptly to guest service requests and worked closely with other departments to ensure a safe, well-maintained, and enjoyable environment for all guests.

Built and maintained strong relationships with local businesses, advertising agencies, and community organizations to drive broadcast and digital ad sales.

Developed customized advertising solutions leveraging local programming, news segments, and community-focused content to meet client marketing goals.

Collaborated with the production and creative teams to deliver high-quality commercial spots and sponsored content tailored for Hawaii’s diverse market.

Monitored local market trends, competitor activity, and seasonal events to identify new sales opportunities and grow revenue streams.

Presented campaign proposals and performance reports to clients, ensuring transparency and ongoing satisfaction.

Actively participated in local events and business expos to represent the station and build community engagement.

Managed a sales pipeline using CRM tools, consistently meeting or exceeding monthly and quarterly sales targets

• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Collaborated with customers to identify needs and provided catered solutions

• Sorted cargo to ensure that it was delivered to the correct location, avoiding unnecessary delays and increasing productivity
• Communicated with floor managers to determine merchandise placement
• Kept the warehouse clean and organized to maximize team efficiency and productivity
• Used hand-held scanners and daily production sheets to track movements to keep records accurate.

• Stripped and refinished them to keep the condition and appearance of hard surface floors in good shape
• Disposed of trash and recyclables every day to avoid waste buildup
• Set up events such as weddings, dinners, and other parties
• Ensured guest we’re accommodated to whatever they needed.
• Helped maintain golf course.