Results-focused customer service professional with strength in barista skills, customer service and fluent Spanish and English . Proactive leader with strengths in communication and collaboration. Proficient in leveraging barista skills and customer service knowledge to promote a good job and show my skills and let you know that I can work hard and with professional responsibility .
Hi, I’m
Jofeph Telleria
Miami,FL
Summary
Work History
None Yet
None Yet
Job overview
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Created complex, hand-crafted beverages based upon customer preferences.
- Designed and printed menus, recipes and promotions and offers.
- Educated customers on beverage menu items and provided samples of daily brews.
- Merchandised display cases and promoted prepared foods.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Developed knowledge of teas, including growing practices and flavor profiles.
- Greeted guests with pleasant smile and superior customer service.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Operated cash register, collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained highest standards of conduct and service to support company reputation.
Education
Nuestra Señora Del Carmen Los Teques , Miranda
High School Diploma
07.2018
University Overview
Skills
- VersionOne expertise
- Clerical
- Data management
- Multitasking
- Communication
- Basic math
- Working collaboratively
- Flexible
- Supervision
- Project planning
- Safe food handling practices
- Coffee expertise
- Credit card transactions
- Espresso machine operation
- Team Leadership
- Food preparation
- Team player
- Speedy and efficient
- Active listener
- Reliable and trustworthy
- Product displays
- Tea expertise
Timeline
None Yet
None Yet
Nuestra Señora Del Carmen
High School Diploma