Joh-NaéNicole Thompson
Philadelphia,PA
Summary
Service-centric Restaurant Supervisor with more than 10 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
URBAN FARMER Philadelphia
06.2022 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Bartender/Bar Lead
Union League Of Philadelphia
09.2020 - 10.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Poured and prepared mixed drinks for over 50 customers daily.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bartender/Server
Bourbon Blue - Philadelphia
06.2017 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Hilton Garden Inn - Exton
09.2015 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Mandarin Oriental Hotel Group - Atlanta
04.2013 - 04.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Adult Entertainment Bartender/Assistant Bar Manager
Club Blaze - Conley
09.2011 - 03.2014
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Education
Associate of Arts -
CCP
Philadelphia, PASkills
- Business Transactions
- Storage Organization
- Accounts Payable and Accounts Receivable
- Production Efficiency
- Credit Card Transaction Processing
- Staff Supervision
- Restaurant Policies and Procedures
- Guest Satisfaction
- Health and Safety Standards
- Team Coordination
- Bar Operations
- Staff Scheduling
- Performance Monitoring
- Quality Assurance
- Task Delegation
- Service Quality
- Customer Service
- Sanitation Oversight
Certification
- Bartender License
- Food Handler Certification
Timeline
Restaurant Supervisor
URBAN FARMER Philadelphia
06.2022 - Current
Bartender/Bar Lead
Union League Of Philadelphia
09.2020 - 10.2022
Bartender/Server
Bourbon Blue - Philadelphia
06.2017 - 01.2020
Bartender
Hilton Garden Inn - Exton
09.2015 - 06.2017
Bartender
Mandarin Oriental Hotel Group - Atlanta
04.2013 - 04.2015
Adult Entertainment Bartender/Assistant Bar Manager
Club Blaze - Conley
09.2011 - 03.2014
Associate of Arts -
CCP
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