BLAZE WILSON
Charleston,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Bushido Japanese Restaurant
08.2022 - Current
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Implemented cost-saving measures through effective budget management and negotiation with suppliers.
Logistics Coordinator
Total Quality Logistics Inc.
11.2020 - 07.2022
- Negotiated contracts to secure favorable rates and terms
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Waitress
Bushido
10.2015 - 10.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Real Esate Sales Person Pre-Lisence - Sales Agent
Fortune Academy Real Estate
Charleston, SC05.2024
Bachelor of Arts - Communication, Hospitality/ Tourism Management
College of Charleston
Charleston, SC5.2019
Skills
- Exceptional customer service, communication, interpersonal, and presentation skills
- Strong leadership skills and ability to effectively multitask
- Production Efficiency
- Business Transactions
- Sales operations
Timeline
Restaurant Supervisor
Bushido Japanese Restaurant
08.2022 - Current
Logistics Coordinator
Total Quality Logistics Inc.
11.2020 - 07.2022
Waitress
Bushido
10.2015 - 10.2020
Real Esate Sales Person Pre-Lisence - Sales Agent
Fortune Academy Real Estate
Bachelor of Arts - Communication, Hospitality/ Tourism Management
College of Charleston
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