Reed Goodpaster
Lexington,KY
Summary
Hospitality professional skilled in managing high-volume restaurant operations and enhancing guest experiences. Adept at training teams and implementing quality control measures to exceed customer expectations consistently. Experience in menu development and event planning fosters a collaborative environment that drives customer engagement and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
The Campbell House Lexington, Curio Collection by Hilton
Lexington, KY
12.2025 - Current
- Increased customer satisfaction scores by approximately 15% through proactive table visits and follow-ups.
- Oversaw daily operations of high-volume restaurant, ensuring seamless service and guest satisfaction.
- Managed team of 2-8 front-of-house staff, providing training, guidance, and performance evaluations.
- Resolved guest complaints promptly to achieve complete resolution and enhance overall experience.
- Collaborated with kitchen staff for timely preparation and delivery of food orders.
- Developed seasonal menus with executive chef, showcasing local ingredients to meet customer preferences.
- Hosted high-value customer accounts to boost satisfaction, engagement, and retention.
- Created multiple cocktail and food menus for corporate events and weddings.
Key Manager
Bluegrass Hospitality Group
Lexington, KY
06.2025 - 11.2025
- Identified business growth opportunities through market research and analysis of industry trends, informing strategic decisions
- Implemented quality control measures ensuring products/services consistently met or exceeded customer expectations, enhancing satisfaction
- Collaborated with cross-functional teams to plan and execute facility improvement projects within specified timelines
- Developed standard operating procedures (SOPs) for routine tasks, ensuring consistency across shifts and facilitating smoother personnel transitions
- Conducted performance evaluations for maintenance staff, identifying areas for improvement and providing constructive feedback
Corporate Trainer
Bluegrass Hospitality Group
Lexington, KY
06.2023 - 11.2025
- Managed team of 16 servers, hosts, and bartenders, training and guiding staff to uphold exceptional service standards
- Conducted regular staff meetings to communicate updates on policies, procedures, and menu changes
- Oversaw daily operations of high-volume restaurant, ensuring smooth service and enhancing customer satisfaction
- Collaborated with the kitchen team to ensure timely delivery of food orders while maintaining quality standards
- Monitored inventory levels and placed orders for supplies to prevent shortages or excess stock
- Opened 6 stores and supported 13 others, contributing to regional expansion and brand presence
Restaurant Server/Bartender
Bluegrass Hospitality Group
Lexington, KY
08.2020 - 11.2025
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Utilized extensive knowledge of mixology techniques and flavor profiles to deliver tailored drink recommendations for customers
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation, customer service standards, and POS system operation to ensure consistent service quality
Education
High School Diploma -
Henry Clay High School
Lexington, KY05-2021
Some College (No Degree) - Business Administration and Management & IT
University of The Cumberlands
Williamsburg, KYSkills
- Customer service and relations
- Spirits knowledge
- Sales target achievement
- Customer relations
- Presentation skills in retail sales
- Written communication
- Phone etiquette
- Organizational skills
- Time management strategies
- Microsoft Office proficiency
- Computer literacy
- Marketing strategies
- Retail presentation skills
- Marketing tactics
Certification
- Associate Bourbon Steward
- Driver's License
- Food Handler Certification
Timeline
Restaurant Supervisor
The Campbell House Lexington, Curio Collection by Hilton
12.2025 - Current
Key Manager
Bluegrass Hospitality Group
06.2025 - 11.2025
Corporate Trainer
Bluegrass Hospitality Group
06.2023 - 11.2025
Restaurant Server/Bartender
Bluegrass Hospitality Group
08.2020 - 11.2025
High School Diploma -
Henry Clay High School
Some College (No Degree) - Business Administration and Management & IT
University of The Cumberlands