Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
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Johaana Padron

Garland

Summary

Dynamic Credit Servicing Specialist II at Bank of America with a proven track record in error correction and loan management. Adept at leveraging critical thinking and attention to detail to enhance operational efficiency, successfully processing up to 200 items daily while fostering strong client relationships. Proficient in LoanIQ and Excel.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Credit Servicing Specialist II

Bank of America
Plano
01.2025 - Current
  • Reviewed and corrected errors in interest, principal, and accruing cycles.
  • Created and modified loan schedules while maturing outstanding items.
  • Created, verified, and released loan payments alongside interest fees.
  • Processed up to 200 items daily in LoanIQ and Excel, ensuring accurate client payments.

Assistant Manager

Valero
07.2023 - 06.2024
  • Implemented successful business strategies to increase revenue by 15%
  • Processed payments from customers using various payment methods such as cash or card up to $500 in a single transaction
  • Maintained accurate records of financial transactions using POS systems
  • Used strong issue resolution and communication skills to strengthen lasting relationships with customers

Sales Associate

RaceTrac
08.2021 - 08.2022
  • Handled customer complaints in a professional manner
  • Engaged with approx
  • 300 customers per shift in a friendly dialogue to determine needs
  • Assessed customer needs to provide assistance and information on product features
  • Organized store by disinfecting all areas and restocked displays

Education

Certificate - Business Operations

Year Up United / Dallas College
Dallas, TX
07-2025

Skills

  • Proficiency in Microsoft Office Product
  • WebEx
  • Attention to detail
  • Data entry
  • Customer service
  • Project management
  • Problem solving
  • Critical thinking
  • Loan IQ, BOSS, Squirrel, iCON
  • Loan modification

Languages

  • Fluent Spanish
  • Fluent English

Certification

  • Business Professional Communication
  • Microsoft Office Specialist Excel 365
  • PMI Project Management

Timeline

Credit Servicing Specialist II

Bank of America
01.2025 - Current

Assistant Manager

Valero
07.2023 - 06.2024

Sales Associate

RaceTrac
08.2021 - 08.2022

Certificate - Business Operations

Year Up United / Dallas College

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Johaana Padron