Johan Acuna

• Provided exceptional service to high volume of daily customers.
• Calculated charges, issued table checks, and collected payments from customers.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Took orders from customers accurately and in a timely manner.
• Responded efficiently to guest inquiries and complaints in a professional manner.

Responsible for the day-to-day operations of the housekeeping staff, including ensuring that rooms and common areas are clean and maintained to high standards.

• Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair.
• Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
• Advised front desk about cleaned and inspected rooms ready for occupation.

• Maintain clean lobbies or entrance areas for travelers or guests
• Page guests in hotel lobbies, dining rooms, or other areas
• Act as part of the security team at transportation terminals, hotels, or similar establishments
• Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable
• Responsible for the day-to-day operations of a housekeeping staff, including ensuring that rooms and common areas are clean and maintained to high standards