Katelyn Carlson
Niceville
Summary
I am a dynamic and detail-oriented server with extensive experience at Outback Steakhouse, excelling in customer satisfaction and high-volume dining environments. I prove through client retention I have the ability to enhance guest experiences through proactive and thoughtful service. I manage many tasks through adaptability and strong team collaboration, ensuring seamless operations during peak hours.
Overview
7
7
years of professional experience
Work History
Restaurant Server and Bartender
Outback Steakhouse
Destin, FL And St Cloud, FL
06.2023 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated adaptability by managing high-volume service during peak hours efficiently.
- Processed customer payments accurately, ensuring smooth transaction flow at the end of meals.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Trainer
Blaze Pizza
Tallahassee, FL
08.2021 - 07.2022
- Developed and delivered comprehensive training programs for new team members, enhancing onboarding experience.
- Monitored trainee performance, providing constructive feedback to improve skills and productivity.
- Collaborated with management to identify training needs based on operational goals and employee feedback.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Prep Worker and Dishwasher
LJ Schooners Dockside Restaurant
Niceville, FL
01.2019 - 07.2021
- Prepared ingredients according to restaurant specifications and standards.
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Collaborated with kitchen staff to streamline food preparation processes.
- Executed food prep tasks in a timely manner during peak service hours.
- Maintained strict adherence to food safety guidelines, preventing cross-contamination and potential health risks.
- Demonstrated flexibility with scheduling, adapting quickly to changing needs of the kitchen team during peak service hours.
Education
Cosmetology License -
Okaloosa Technical College
Fort Walton Beach, FLSkills
- Customer satisfaction
- Organizational
- POS system operation
- Detail-oriented
- High volume dining
- Alcohol service
- Drink preparation
- Team collaboration
- Adaptability and flexibility
Timeline
Restaurant Server and Bartender
Outback Steakhouse
06.2023 - Current
Trainer
Blaze Pizza
08.2021 - 07.2022
Prep Worker and Dishwasher
LJ Schooners Dockside Restaurant
01.2019 - 07.2021
Cosmetology License -
Okaloosa Technical College