Luis Fernandez

bartender / server

Miami,FL

Summary

Dedicated restaurant server with a proven track record in delivering exceptional guest service, managing multiple tables, and resolving complaints effectively. More then tewnty year of experience in the hospitalty industry.

Overview

years of professional experience

Work History

Restaurant Server / Banquet Bartender

Trump National Doral Miami

Miami, FL

01.2012 - 05.2026

Delivered exceptional dining experiences through attentive service and menu knowledge.
Collaborated with kitchen staff to ensure timely meal delivery and customer satisfaction.
Trained new servers on proper service techniques and restaurant policies.
Maintained cleanliness and organization of dining areas to enhance guest comfort.
Managed multiple tables efficiently while providing personalized attention to guests.
Resolved customer complaints promptly, ensuring a positive dining experience for all patrons.
Assisted in developing seasonal menus based on customer preferences and trends.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Greeted new customers, discussed specials, and took drink orders.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Bartender / Restaurant Server

Turnberry Isle Country Club

Aventura, FL

11.2010 - 04.2012

Crafted innovative cocktail recipes to enhance guest satisfaction and elevate bar offerings.
Trained and mentored junior bartenders, fostering a collaborative and efficient team environment.
Managed inventory control processes, ensuring optimal stock levels for seamless operations.
Developed and implemented standard operating procedures for drink preparation and service excellence.
Provided exceptional customer service, building lasting relationships with club members and guests.
Utilized point-of-sale systems for accurate order processing and efficient payment transactions.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Restuarant Bartender / Resturant Server

DON SHULA HOTEL

Miami, FL

06.2004 - 07.2009

Crafted and served a diverse range of cocktails and beverages.
Maintained cleanliness and organization of bar area to enhance guest experience.
Managed inventory levels, ensuring timely reordering of supplies.
Trained new bartenders on beverage preparation and service standards.
Developed unique drink specials to attract customer interest and increase sales.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Implemented best practices for alcohol safety compliance and responsible serving standards.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

HIALEAH HIGH

Hialeah, FL

07-2001

Skills

Customer satisfaction
Order taking
Organization
Guest service
Menu recommendations
Cash handling

Exceptional communication
POS system operation
Customer complain resolution
Adaptability and flexibility
Effective customer upselling

Languages

English

Native or Bilingual

Spanish

Full Professional

Timeline