Charlotte Ambrozy

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Restaurant Busser [May 2022- May 2023]

• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Assisted servers in providing efficient service for improved guest experiences.
• Reduced wait times for tables by quickly clearing and resetting them after guests departed.
• Supported team members with additional tasks, promoting a positive work environment.
• Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
• Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Trained new staff in bussing and cleaning procedures.

Restaurant Server [May 2023- August 2023]

• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
• Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Banquet Server [December 2023- August 2023]

• Demonstrated teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning and breakdown, to prepare for future banquets efficiently.
• Carried out professional service, retaining polite and friendly approach at all times.
• Set up banquet tables and chairs based on event requirements.
• Arranged linens and table settings according to seating plan and event theme.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Maintained event cleanliness during service by promptly clearing dishes after each course.

• Promoted a safe training environment by enforcing gym rules and safety guidelines during all sessions.
• Supported the physical fitness development of young gymnasts by incorporating conditioning and flexibility exercises into daily training routines.
• Developed and implemented new drills and activities to increase student engagement and growth.
• Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.