Etsegenet Nixon
Lithonia,GA
Summary
Dynamic banquet / server with a proven track record at Emory Conference Center, excelling in guest relations and high-volume dining. Expert in order taking and menu memorization, I fostered customer loyalty through exceptional service and attention to detail, contributing to a seamless dining experience and enhancing overall customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Banquet /Restaurant Server
Emory Conference Center
10.2014 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently in high-pressure environments.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Trained new servers on menu offerings and service standards.
- Assisted in maintaining cleanliness and organization of dining areas.
- Developed strong relationships with regular patrons, enhancing overall dining experience.
Banquet / Server
Emory Conference Center
08.2014 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Bolo High School
09-1999
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cleanliness
- Cleaning and sanitizing
- Order accuracy
- Detail-oriented
Certification
Employee of the month, Emory conference center
Certifications
04-2025
Timeline
Banquet /Restaurant Server
Emory Conference Center
10.2014 - Current
Banquet / Server
Emory Conference Center
08.2014 - Current
High School Diploma -
Bolo High School