Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johan Belen

Bronx,NY

Summary

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Crew Member

Chipotle Grill
02.2021 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Call Center Representative

Teleperformance
02.2020 - 12.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.

Education

High School Diploma -

New Directions Secondary School
240 E 172nd St, Bronx, NY 10457
06.2022

Skills

  • Teamwork and Collaboration
  • Workplace Efficiency
  • Inventory Counts
  • Serve Customers
  • Positive Company Representation
  • Restaurant Operation
  • Spanish Fluency
  • Kitchen Safety Standards
  • Food Preparation and Safety
  • Cleaning
  • Time Management
  • Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

Chipotle Grill
02.2021 - Current

Call Center Representative

Teleperformance
02.2020 - 12.2020

High School Diploma -

New Directions Secondary School

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Johan Belen