Johan Jacobo
Venue Logic LLC
Chicago,USA
2
Languages
1
Certification
6
years of professional experience
Hello! My name is Johan and I am a up and coming server looking to gain new experiences in the service industry I’m very excited to expand my knowledge and try to become one of the best in my line of work no matter what it is so I’m really open to looking in all directions for any type of experience and I’m very happy to adapt to new places and become thorough in what I do no matter what it is, I’m willing to prove myself and work my way up to bring the best out of myself and bring success to the company I work for! Thank you for your time and for considering me for whatever it may be.
Work History
Busser
9 Months- Ive provided exceptional customer service by promptly addressing guest requests and concerns
- Maintained cleanliness of dining areas by regularly wiping down tables, chairs, and condiment stations
- I assist in the preparation of dining areas before opening hours, including arranging table settings and polishing silverware
- I work closely with servers to anticipate their needs during service, ensuring smooth operations throughout the shift
- I consistently collaborate with servers to ensure accurate order delivery by verifying food items against tickets before serving them to customers
- I communicate effectively with team members to coordinate table turnovers efficiently without disrupting the dining experience for guests
- I can manage high-pressure situations during busy shifts by remaining calm and focused on providing exceptional service
- I proactively assist servers in upselling menu items by providing detailed descriptions and recommendations based on guest preferences and also from previous server experience
- One of my best attributes is the ability to quickly adapt to new environments
- Smith & Wollensky Chicago-Chicago, IL
Bartender
1 Year 5 Months- Crafted innovative cocktails, enhancing beverage offerings and customer satisfaction..
- Implemented new service protocols, improving workflow efficiency during peak hours.
- Developed strong relationships with patrons, increasing repeat business and loyalty.
- Conducted regular quality checks on beverages, maintaining high standards of taste and presentation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands..
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Food Server/Barista
7 Months- At Nutella cafe I worked in multiple positions depending on what was needed or necessary for the day, these responsibilities include working as Server, Barista, Crepe Maker, Expeditor, Dishwasher
- Nutella Cafe-Chicago, IL
Busser/Server Assistant
2 Months- These are the skills I execute to work effectively throughout my shift to have the most efficient shift for myself and my staff team:
- I assist servers in setting up and clearing tables, ensuring a clean and organized dining area
- I effectively refill water glasses and bread baskets for guests, maintaining a high level of customer satisfaction
- I can manage multiple tasks simultaneously during busy shifts, such as restocking supplies and cleaning spills
- Ive provided exceptional customer service by promptly addressing guest requests and concerns
- Maintained cleanliness of dining areas by regularly wiping down tables, chairs, and condiment stations
- I assist in the preparation of dining areas before opening hours, including arranging table settings and polishing silverware
- I work closely with servers to anticipate their needs during service, ensuring smooth operations throughout the shift
- I consistently collaborate with servers to ensure accurate order delivery by verifying food items against tickets before serving them to customers
- I communicate effectively with team members to coordinate table turnovers efficiently without disrupting the dining experience for guests
- I can manage high-pressure situations during busy shifts by remaining calm and focused on providing exceptional service
- I proactively assist servers in upselling menu items by providing detailed descriptions and recommendations based on guest preferences and also from previous server experience
- One of my best attributes is the ability to quickly adapt to new environments
- Coco Pazzo-Chicago, IL
Server/Waiter
3 Years- These are the skills and knowledge I have learned and used effectively whilst serving:
- I maintained a professional and friendly demeanor during peak hours, effectively handling time-sensitive situations and ensuring smooth service
- I collaborated with kitchen and bar staff to ensure timely and accurate delivery of orders to patrons, minimizing wait times and enhancing overall customer satisfaction
- I can manage a high-volume of customer interactions, taking and accurately entering food and drink orders with a focus on attention to detail
- I have managed multiple tables simultaneously, demonstrating strong multitasking skills and prioritizing tasks to meet customer needs efficiently
- I effectively handled customer inquiries, concerns, and special requests, ensuring prompt resolution and a positive customer experience
- I can upsell menu items and promote special promotions, contributing to an increase in overall restaurant revenue
- I have managed cash transactions accurately, handling payments, providing change, and processing credit card transactions with precision
- Adapted to diverse customer preferences and dietary restrictions, personalizing recommendations and ensuring a tailored dining experience
- Collaborated with kitchen staff to communicate special requests, allergies, and modifications, ensuring accurate food preparation and service
- I have strong knowledge of point-of-sale (POS) systems, efficiently processing orders and payments
- I am familiar with wine knowledge and Terms and upselling wine products
- Italian Village Restaurants-Chicago, IL
Loader/Unloader
2 Months- I thrived in Boxing Designer Lamps and Marking Carpets designed by the company to gather them together onto a plank and load them up to a truck
- Eastern Accents-Chicago, IL
Retail Salesman
10 Months- I would execute many positions like janitor, Item stocker, truck unloader, item sorter and cashier on afternoon shifts
- Village Discount Outlet-Chicago, IL
Education
High school diploma or GED
Skills
Café
Restaurant Experience
Sports
Retail Sales
Guest services
Food Handling
Wine sales
Barista experience
Food Safety
Serving Experience
Food industry
Soccer
Communication skills
Cleaning Experience
Merchandising
Time management
Upselling
Food service
Busser
Coffee experience
Hospitality
POS
Certification
- Food Handler Certification
- ServSafe
- Driver's License
Languages
English - Fluent
Spanish - Fluent
Timeline
Busser
Smith & Wollensky Chicago
11.2025 - CurrentRead More
Bartender
Venue Logic LLC
03.2025 - CurrentRead More
Food Server/Barista
Nutella Cafe
03.2025 - 10.2025Read More
Busser/Server Assistant
Coco Pazzo
11.2024 - 01.2025Read More
Server/Waiter
Italian Village Restaurants
09.2021 - 09.2024Read More
Loader/Unloader
Eastern Accents
07.2021 - 09.2021Read More
Retail Salesman
Village Discount Outlet
09.2020 - 07.2021Read More
Schurz High School
High school diploma or GED
Read More