Susan Burley
Kingsport
Summary
Nutritional services professional with comprehensive background in managing large-scale dietary programs. Proven ability to enhance meal plans and ensure compliance with dietary standards. Highly reliable in fostering team collaboration and adapting to evolving industry needs with expertise in nutritional analysis and client-focused service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Nutritional Services
Venza Care-Kingsport, TN
Kingsport, TN
10.2023 - Current
- Manage a 204 bed skilled nursing facility current census of 136. Do scheduling, ordering, clinical including MDS, Care conference, risk meeting, and meet with residents and hold a monthly food committee meeting with residents to ensure that we are continuing to take care of their needs.
Food Service Manager
Viviant Healthcare-Bristol, TN
Bristol, TN
04.2023 - 10.2023
- I managed the kitchen including sanitation, inventory, ordering, scheduling and basic kitchen duties.
Hardworking Person
Healthcare Services Group-Bristol, VA
Bristol, VA
01.2021 - 04.2023
- I learn fast, good on computer, able Account Manager-Running day to day food service to type with little or no operations of a 120 bed facility. MDS, care plans, risk meetings. I am fair when need meeting, scheduling, sta ng, inventory, etc. to be fair and I am stern when I need to be stern.
Account Manager at the Facilities
The Rehab Center & Memory Care at Bristol-Bristol, VA
Bristol, VA
06.2019 - 08.2022
- March
Culinary Manager
Next Level Hospitality Services-Asheville, NC
Asheville, NC
03.2020 - 01.2021
- Elderly and believe they need to be cared for nutritionally as % Carolina Pines at Asheville, NC well as medically.
- Culinary Manager-run the kitchen on day to day basis, complete initial, qtrly and annual assessments as well as MDS.
- Healthcare Services Group/The Memory and Rehab Center at Bristol/Carrington Place
Account Manager
Healthcare Services Group/The Palms Rehab-Palm Bay, FL
Palm Bay, FL
11.2018 - 05.2019
- November 20, 2018-May 31, 2019 Recent move to Tennessee and continues to work for the same company at The Rehab Center at Bristol and perform same functions Account Manager for 120 bed skilled facility
- Scheduling
- Interview, hiring, termination of sta
- Ordering
- Inventory
- Care plans, MDS
- Risk meeting
- QAPI monthly meeting
- Sanitation
- Monthly food committee meetings
- Monthly special meal or function
- Planning, organizing food related activities
General Manager Trudi Nowlin, CDM, CFPP
Wuestho-Melbourne, FL
Melbourne, FL
06.2016 - 11.2018
- Diet Tech, hostess, food service.
- Received and placed calls to patient rooms for meal selections
- Initiate the tray assembly line and ensure that appropriate condiments are on appropriate trays for that patient's diet
- Assisting General Manager in completing Customer Service Goals and nutritionally stable meals to patients in ensure proper nutrition for patient's needs.
- Sanitation
- Delivering trays to patient rooms and using patient identifiers
- Preparing and plating desserts, salads, beverages for meal service
- Assisted in café during rush hours
DBA
McDonald's-Melbourne, FL
Melbourne, FL
02.2015 - 06.2016
- People Manager People Department Manager
- Shift running
- Cash draw counting
- Safe counting
- Inventory
- Customer service
Patricia Arnold-Supervisor
Health First-Cape Canaveral Hospital-Cocoa Beach, FL
Cocoa Beach, FL
11.2013 - 01.2015
- Diet Clerk/Supervisor
- Assisting in diet
- Ce-clerk work
- Supervise sta of approx. 20 people daily
- Input menus in CBORD
- Reinforce sanitation
- Temperature logs
- Menus
- Assist with inventory PRN
- Speak with Patients regarding diet questions
- Fill in for sta that are unable to work or as I am scheduled
- Count safe, cash draw and verify all moneys are correct in each.
Karl Zimmerman-District Manager
Brookshire-Melbourne, FL
Melbourne, FL
01.2013 - 11.2013
- Account Manager Director of Dietary Services-Company bought contract from Abbiejean Russell Care Center I was transferred to Melbourne, Fl which became my permanent placement.
- 1. Day to Day operations
- 2. Sanitation
- 3. Diet education for the residents
- 4. Implementing new menus
- 5. Ordering
- 6. Inventory weekly
- 7. Scheduling of sta of up to 25 people
- 8. Transitioned to restaurant style service.
Gloria Tausch, Administrator
Abbiejean Russell Care Center-Fort Pierce, FL
Fort Pierce, FL
09.2008 - 01.2013
- Director of Food and Nutritional Services
- Introduced select menus
- New tray care systems as well as online ordering
- Completed linen purchases for dining room
- Day to day operations of department
- I was the Chairperson for the SNAR program to monitor weights and wounds as well as working with nursing
- Manage scheduling
- Inventory
- Ordering
Education
Associate of Applied Science - Medical Admin Assistance
Phillips Junior College
Melbourne. FL05-1991
Associate's Degree - Certified Dietary Manager Course
University of Central Florida
Orlando, FL05-1992
Skills
- Delivering trays to patient rooms and using patient identifiers
- Manage scheduling
- Shift running
- I am a compassionate, dedicated, dependable, hardworking person, I learn fast, good on computer, able to type with little or no mistakes I am fair when need to be fair and I am stern when I need to be stern I have a compassionate heart for the elderly and believe they need to be cared for nutritionally as well as medically
- MDS
- Communication skills
- Reinforce sanitation
- Operations management
- Serv Safe Certified
- Team management
- Correspondence Course with the University of Florida for Certified Certified Dietary Managers Association
- Food service staff productivity monitoring
- Coordinated training for all dietary staff
- Quick service & fast food restaurant
- Sanitation
- Introduced select menus
- Completed linen purchases for dining room
- Speak with Patients regarding diet questions
- Received and placed calls to patient rooms for meal selections
- New tray care systems as well as online ordering
- Culinary Experience
- Cash draw counting
- Inventory
- Customer service
- Onboarding process management
- Assisting General Manager in completing Customer Service Goals and nutritionally stable meals to patients in ensure proper nutrition for patient's needs
- Preparing and plating desserts, salads, beverages for meal service
- Account management
- Training Health First-Cape Canaveral Hospital 701 W Cocoa Beach Causeway Cocoa Beach, Fl 32931 Patricia Arnold-Supervisor November 26, 2013-January 29, 2015 Diet Clerk/Supervisor
- Assist with inventory PRN
- Count safe, cash draw and verify all moneys are correct in each Healthcare Services Group DBA/Brookshire 85 Bulldog Blvd Melbourne, Fl 32901 Karl Zimmerman-District Manager January 21, 2013-November 5, 2013 Account Manager Director of Dietary Services-Company bought contract from Abbiejean Russell Care Center I was transferred to Melbourne, Fl which became my permanent placement
- Attention to detail
- Food safety
- Employee onboarding
- Café
- Charting
- Weekly care plan meetings for all residents
- Facilities Management
- QAPI monthly meeting
- Menus
- Disciplinary action management
- Continuous improvement
- Fill in for staff that are unable to work or as I am scheduled
- Monthly special meal or function
- Planning, organizing food related activities Morrisons Food Service DBA/Wuestho Hospital 250 N Wickham Rd Melbourne, Fl 32935 General Manager Trudi Nowlin, CDM, CFPP JUNE 6, 2016-November 20, 2018 Diet Tech, hostess, food service
- Assisted in café during rush hours Houcorp, Inc DBA/McDonald's 25 W Hibiscus Rd Melbourne, Fl 32901 Vicky Orris-Store Manager February 3, 2015-June 6, 2016 People Manager People Department Manager
- Guest services
- Training & development
- Restaurant experience
- Assisting in diet oce-clerk work
- Temperature logs
- Supervise staff of approx 20 people daily
- Risk meeting
- ITM Training in Orlando, Florida for McDonalds
- Cleaning
- Palm Bay High School-Diploma
- Office management
- Attended QA/QI
- Inventory
- Ordering
- Input menus in CBORD
- Day to day operations of department
- Hospital experience
- Safe counting
- Leadership
- Initiate the tray assembly line and ensure that appropriate condiments are on appropriate trays for that patient's diet
- Interviewing
- Quality assurance
- Monthly food committee meetings
Certification
- Food Handler Certification
- Driver's License
- ServSafe
Timeline
Director of Nutritional Services
Venza Care-Kingsport, TN
10.2023 - Current
Food Service Manager
Viviant Healthcare-Bristol, TN
04.2023 - 10.2023
Hardworking Person
Healthcare Services Group-Bristol, VA
01.2021 - 04.2023
Culinary Manager
Next Level Hospitality Services-Asheville, NC
03.2020 - 01.2021
Account Manager at the Facilities
The Rehab Center & Memory Care at Bristol-Bristol, VA
06.2019 - 08.2022
Account Manager
Healthcare Services Group/The Palms Rehab-Palm Bay, FL
11.2018 - 05.2019
General Manager Trudi Nowlin, CDM, CFPP
Wuestho-Melbourne, FL
06.2016 - 11.2018
DBA
McDonald's-Melbourne, FL
02.2015 - 06.2016
Patricia Arnold-Supervisor
Health First-Cape Canaveral Hospital-Cocoa Beach, FL
11.2013 - 01.2015
Karl Zimmerman-District Manager
Brookshire-Melbourne, FL
01.2013 - 11.2013
Gloria Tausch, Administrator
Abbiejean Russell Care Center-Fort Pierce, FL
09.2008 - 01.2013
Associate of Applied Science - Medical Admin Assistance
Phillips Junior College
Associate's Degree - Certified Dietary Manager Course
University of Central Florida