Johan Lainez
Doraville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Reece Plumbing
Doraville, GA
06.2024 - Current
- Manage key accounts, including multi-million dollar clients, ensuring seamless order fulfillment and customer satisfaction.
- Collaborated with outside sales reps to identify new opportunities, expanding client relationships and driving sales growth.
- Processed bulk orders, provided quotes, and negotiated special pricing to meet client needs.
- Maintain detailed records of customer interactions and orders, facilitating follow-ups to enhance repeat business.
- Coordinate with the warehouse and logistics team to ensure accurate and timely deliveries.
Counter Sales Representative
Reece Plumbing
Doraville, GA
02.2022 - 06.2024
- Delivered in-person customer service, guiding contractors and walk-in clients in product selection and streamlining order processing.
- Managed point-of-sale transactions, processed payments, and handled returns/exchanges efficiently.
- Leveraged product knowledge to recommend tailored solutions and upsell related items effectively.
- Facilitated inventory management to ensure products were readily available for customers., restocking, and keeping the sales floor organized.
- Supported warehouse responsibilities to maintain efficient order fulfillment and delivery processes. including working with machinery and picking orders to ensure accuracy and proper delivery.
Sales Rep Assistant/Kitchen Designer
ROC Cabinetry
Doraville, GA
10.2021 - 02.2022
- Designed custom kitchen and bathroom layouts using Design2020 software to meet client specifications.
- Coordinated customer orders, returns, and inventory tracking to maintain optimal stock levels.
- Processed payments and guided customers in product selection and inquiries to enhance their shopping experience.
Service Client Representative
Pathology Lab And Medicine (PALM)
Atlanta, GA
02.2019 - 08.2021
- Coordinated timely specimen deliveries to multiple labs, ensuring accuracy and meeting critical medical deadlines.
- Tracked and recorded deliveries using mobile software, facilitating seamless processing and enhancing workflow efficiency.
- Adjusted delivery schedules based on urgent medical requests, prioritizing critical needs to support patient care.
Unarmed Security Officer
Allied Universal
Atlanta, GA
06.2016 - 02.2019
- Monitored and patrolled assigned premises to ensure safety and security of personnel and property.
- Conducted regular security checks to identify potential hazards and prevent incidents, enhancing overall safety.
- Maintained detailed logs of daily activities, incidents, and irregularities to support accurate documentation and improve response protocols.
- Provided excellent customer service while interacting with the public, assisting with inquiries, and ensuring a safe and welcoming environment.
Education
High School Diploma -
Cross Keys High School
Atlanta, GABachelor of Arts - Music, Photography
Georgia State University
Dunwoody, GASkills
- Warehouse & Inventory Management; Forklift & Machinery Operation; Order Processing & Logistics; Software Proficiency; Customer Service & Problem-Solving; Team Collaboration & Training
- Quote preparation
- Order processing
- Account management
Timeline
Inside Sales Representative
Reece Plumbing
06.2024 - Current
Counter Sales Representative
Reece Plumbing
02.2022 - 06.2024
Sales Rep Assistant/Kitchen Designer
ROC Cabinetry
10.2021 - 02.2022
Service Client Representative
Pathology Lab And Medicine (PALM)
02.2019 - 08.2021
Unarmed Security Officer
Allied Universal
06.2016 - 02.2019
High School Diploma -
Cross Keys High School
Bachelor of Arts - Music, Photography
Georgia State University