Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Johan Pena

Hialeah Gardens

Summary

Dynamic and adaptable professional with experience at Amazon, excelling in customer satisfaction and operational efficiency. Proven problem-solver with a flexible schedule, adept at training new team members and optimizing workflows. Strong housekeeping skills complemented by a commitment to maintaining organized workspaces, ensuring timely order fulfillment and enhanced service quality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
08.2021 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.

Front Counter Crew Member

McDonald's
03.2016 - 10.2021
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.

Warehouse Worker

Park West Gallery
08.2017 - 08.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

Associate of Science - Computer Information Systems

Miami Dade College
Miami, FL
04-2025

Certificate - Information Technology

Coursera
12-2024

Skills

  • Flexible schedule
  • Problem-solving
  • Decision-making
  • IT troubleshooting

Certification

  • Certified A+ Computer Technician.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Fulfillment Associate

Amazon
08.2021 - Current

Warehouse Worker

Park West Gallery
08.2017 - 08.2021

Front Counter Crew Member

McDonald's
03.2016 - 10.2021

Associate of Science - Computer Information Systems

Miami Dade College

Certificate - Information Technology

Coursera

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