Johan Robles
East Elmhurst
Summary
Results-driven Claims Appraiser specializing in vehicle appraisal, damage evaluation, and claims investigation. Proven ability to enhance customer relationships and utilize estimating software for precise repair documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Appraiser
All State
Queens
04.2023 - 10.2024
- Evaluated vehicle damage and generated accurate repair estimates.
- Collaborated with body shops to gather comprehensive repair information and timelines.
- Utilized specialized software for documenting vehicle damage and appraisal details.
- Communicated appraisal findings clearly to clients, insurers, and repair facilities.
- Conducted follow-up evaluations on completed repairs to ensure adherence to quality standards.
- Investigated suspicious circumstances surrounding accidents to identify fraudulent claims.
Service Advisor/Assistant Manager of Operations
Luxury Motor Club
FRANKLIN SQUARE
10.2021 - 02.2023
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Maintained inventory accuracy
- Created written estimates and obtained customer consent to proceed.
Service Manager
Crossbay Honda Suzuki
Howard Beach
09.2020 - 07.2021
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created written estimates and obtained customer consent to proceed.
Automotive Service Writer
Hillside Toyota
Jamaica
12.2019 - 03.2020
- Provided time and cost estimates for proposed service to gain customer authorization.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Documented service information in system within client profiles and updated repair status.
- Researched vehicle maintenance history to determine maintenance needs.
Education
High School Diploma -
Bayside High School
Bayside, NY, United StatesSome College (No Degree) -
Queensborough Community College
Oakland Gardens, NYSkills
- Vehicle appraisal
- Claims investigation
- Estimation software
- Damage evaluation
- Repair process documentation
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Research skills
Certification
- NY Motor Vehicle Physical Damage Appraiser License
- CCC One and/or Mitchell knowledge
- I-CAR Platinum Certification
Languages
Spanish
Native/ Bilingual
Timeline
Claims Appraiser
All State
04.2023 - 10.2024
Service Advisor/Assistant Manager of Operations
Luxury Motor Club
10.2021 - 02.2023
Service Manager
Crossbay Honda Suzuki
09.2020 - 07.2021
Automotive Service Writer
Hillside Toyota
12.2019 - 03.2020
High School Diploma -
Bayside High School
Some College (No Degree) -
Queensborough Community College