Johan Sosa
Union
Summary
Driven Communications Major to gain experience through internships or employment. Passionate about leveraging communication skills to contribute to societal betterment, with aspirations to pursue a career in public relations, media, or corporate communications. Also persuade a career in aviation or flight attendance. Committed to utilizing my education and skills to enhance effective communication, promote positive public engagement, and support community initiatives.
Overview
7
7
years of professional experience
Work History
Boost Mobile
03.2025 - Current
- Answering the Phone
- Checking Phones inventory
- Make sales, Goal was 5 phones per day
- Call Clients to make sure their services is working
WFS- TAP AIR PORTUGAL
06.2024 - 11.2024
- Check passport , expiration dates
- Arrivals
- Baggage Claims
- Leading the gate, Boarding pass, line the passenger up
Footwear Manager
JD Sports
Bridgewater
02.2024 - 06.2024
- Managed and responded to store emails to ensure timely customer communication.
- Designed and arranged shoe displays to enhance customer engagement and drive sales.
- Trained new employees and facilitated ongoing staff development.
- Conducted hiring processes, including interviews and onboarding.
- Organized and cleaned store layout to create a welcoming shopping environment.
Shift Manager
Popeyes
Perth Amboy
11.2019 - 08.2023
- Made a schedule for 20 people.
- Facilitated positive customer interactions by addressing concerns and providing tailored support.
- Conducted interviews for new employees.
- Ensured that employees followed protocols for food preparation and cleanliness.
Associate
Victoria Secret
Woodbridge
12.2021 - 08.2022
- Operated the register and processed customer transactions efficiently.
- Organized apparel and maintained merchandise displays.
- Ensured cleanliness and orderliness of the store floor.
- Answered customer questions and provided exceptional customer service.
- Assisted customers in creating accounts and signing up for credit cards.
Education
Bachelor of Arts - Communication in Journalism
Kean University
Union, NJ02-2026
High School Diploma -
PERTH AMBOY HIGH SCHOOL
Perth Amboy, NJ06-2021
Skills
- Data analysis
- Digital Skills
- Microsoft Office
- Customer service
- Fluent in English
- Fluent in Spanish
- Problem-solving
Volunteer Experience
Community service, College Tour, Union, NJ, 09/01/21, Gave new students tours of all university departments, Facilitated meetings between new students and program directors and presidents
Leadership Experience
- Vice-President, Latin American Student Organization, 10/01/21, 01/01/23, Organized elections, Coordinated events, Scheduled and facilitated weekly meetings, Served as acting president in the absence of the president
- Radio Host, 09/01/23, 12/01/23, Founder of the first Spanish-speaking program at Kean University.
Timeline
Boost Mobile
03.2025 - Current
WFS- TAP AIR PORTUGAL
06.2024 - 11.2024
Footwear Manager
JD Sports
02.2024 - 06.2024
Associate
Victoria Secret
12.2021 - 08.2022
Shift Manager
Popeyes
11.2019 - 08.2023
Bachelor of Arts - Communication in Journalism
Kean University
High School Diploma -
PERTH AMBOY HIGH SCHOOL