Summary

Overview

Work History

Education

Skills

Websites

SKILLS & LANGUAGES

AWARDS

Timeline

Johana Briseno

Summary

Talent Acquisition and Human Resources leader with 15+ years of experience in high-volume recruiting, employee relations, and workforce strategy in fast-paced, high-turnover environments. Proven success hiring frontline, entry-level, skilled, and professional roles while leading recruiting teams and improving retention. Experienced in workforce planning, compliance, performance management, and scalable hiring processes to support operational staffing needs. Trusted partner to leadership in delivering efficient, deadline-driven hiring solutions.

Overview

years of professional experience

Work History

Talent Acquisition Manager / HR Partner

TTEC

Austin, TX

08.2017 - 03.2026

Led a team of 6+ recruiters supporting enterprise and high-volume hiring across insurance, skilled trades, and G&A functions
Delivered 1,500+ hires including Licensed Life & Health, P&C agents, skilled trade, and corporate roles
Partnered with clients and executive leadership to align hiring and workforce strategies with business goals
Advised managers on employee relations, performance management, disciplinary actions, and terminations
Managed full employee lifecycle processes, including hiring, onboarding, engagement, and offboarding
Improved retention through onboarding and engagement initiatives
Utilized metrics and reporting to drive recruiting effectiveness and workforce decisions

Recruiting Manager / HR Functions

C3/CustomerContactChannels, Inc.

McGregor, TX

10.2013 - 03.2017

Managed recruiting team and full-cycle hiring operations across healthcare and high-volume staffing accounts
Partnered with clients to meet workforce demands, including clinical, non-clinical, and support roles
Supported onboarding, compliance, and employee relations in regulated healthcare environments
Conducted labor market analysis to guide recruiting strategies and improve hiring outcomes
Trained staff on HR policies, compliance standards, and healthcare hiring best practice

Recruiter

Furst Person / Sprint

Temple, TX

06.2006 - 07.2013

Led high-volume recruiting for wireless/telecom sales roles, filling 100+ positions monthly across retail and outbound teams
Consistently met hiring targets within 2–3 week timelines in fast-paced, quota-driven environments
Built and maintained candidate pipelines of 200+ prospects through sourcing, networking, and referrals
Partnered with hiring managers to align recruiting with staffing demands and sales goals, improving fill rates and team readiness
Managed onboarding, background checks, and compliance processes, ensuring 100% completion prior to start dates

District / Center Manager

Advance Internet

Killeen, TX

06.2000 - 06.2006

Directed operations across four locations, overseeing staffing, performance management, and daily business functions.
Managed cash-in-advance loan processes and supervised collections to maintain profitability and compliance.
Ensured adherence to company policies, labor laws, and employment regulations.
Oversaw payroll administration, scheduling, and budget control, including P&L accountability.
Developed and implemented training programs to enhance team skills, productivity, and engagement.

Education

General Studies Diploma -

Belton High School