JOHANA BUSTAMANTE
Houston
Summary
Results-driven Project Coordinator with 7+ years of experience in fire protection, billing operations, and project administration. Proven ability to manage full-cycle billing, streamline workflows, and coordinate multi-phase projects while ensuring compliance and timely payments.
Overview
2027
2027
years of professional experience
Work History
Project Coordinator/Project Billing Specialist
FirePro Tech, LLC
2018 - Current
- Oversee billing processes including progress billing, pay applications, SOVs, and lien waivers.
- Coordinate inspections with city officials and ensure compliance with Fire Marshal requirements.
- Serve as primary contact for clients and project managers.
- Assisted with job profitability tracking and improved organization of billing records while delivering strong customer service.
- Processed and verified billing information for accuracy and compliance with company policies.
- Utilized billing software to generate invoices and track payment statuses efficiently.
- Assisted in resolving billing discrepancies through effective communication with clients and internal teams.
- Maintained organized records of invoices and payments, ensuring easy access for audits and inquiries.
- Researched and resolved billing discrepancies to enable accurate billing.
- Managed billing operations, ensuring timely and accurate invoicing processes.
Scheduling Coordinator
Letty's Cleaning Services
01.2014 - 01.2016
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted in maintaining office supplies inventory, contributing to a well-organized workspace.
- Handled incoming calls and inquiries, providing accurate information to clients and staff.
- Coordinated communication between departments, facilitating smooth workflow and project updates.
- Developed filing system for documents, enhancing retrieval speed and organization efficiency.
- Supported team with administrative tasks, improving overall productivity and task completion rates.
- Managed multi-line telephone system and greeted claimants during office visits.
Cashier
Carter’s OshKosh
01.2011 - 01.2014
- Assisted in processing high-volume transactions.
- Supported training of new staff members.
- Addressed customer issues to enhance satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Collaborated with management on promotional events to drive sales growth.
Education
High School Diploma -
Cypress Springs High School
Cypress, TX05.2008
Skills
- Full-Cycle Billing, Accounts Receivable, Progress Billing, Pay Applications, SOV, Lien Waivers, Sage Intacct, QuickBooks, GcPay, Procore, Textura, Compliance Engine, ITM Tracking, Project Coordination, Collections, Process Improvement
Timeline
Scheduling Coordinator
Letty's Cleaning Services
01.2014 - 01.2016
Cashier
Carter’s OshKosh
01.2011 - 01.2014
Project Coordinator/Project Billing Specialist
FirePro Tech, LLC
2018 - Current
High School Diploma -
Cypress Springs High School