Johana Diaz

LVL 1: INSTALL QUAL

• Delivering technicians equipment properly.
• Checking proper location to ensure equipment is ready to be placed.
• Ensuring equipment is installed properly, all necessary components are present.
• Clean up left over equipment and dispose of it properly.

LVL 2: DIELECTRICS

• Submit lay down request within a certain time frame and maintain escalation.
• Checking lay downs by walking them once per month/quarter to maintain them clean.
• Up keeping lay down tracker with expiration dates, lay down size, and technician contact information.

FRONT OF HOUSE/ BARISTA

• Organize and restock cafe appliances.
• Communication with team for organization purposes.
• Work flexible schedule and locations.

BACK OF HOUSE/ COOK

• Ensured food was cooked and presented properly, meeting food safety and sanitation guidelines.
• Maintained cleanliness and organization of kitchen workstations and equipment.
• Collaborated with kitchen staff to ensure timely food delivery during peak hours.

STOCK

• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stocked merchandise in a efficient and organized way.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.

CASHIER

• Handled cash transactions accurately, maintaining balanced registers.
• Assisted in processing transactions, ensuring quick and efficient service.

CUSTOMER SERVICE

• Managed customers expectations by clarifying needs and addressing problems.
• Delivered fast, friendly and knowledgeable service for questions and complaints.
• Accomplished store opening duties, including counting cash drawers and checking equipment is functional.
• Handled returns and exchanges, ensuring customer satisfaction.

FULFILLMENT

• Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Pulled merchandise to fulfill orders to specification.

STARBUCKS @TARGET

• Strong customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of coffee brewing techniques.
• Experience handling customer complaints and resolving issues in a timely and effective manner.