JOHANA ESCOBAR
Reno,NV
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Renown Regional Medical Center
Reno, NV
01.2022 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to develop individualized care plans for patients.
- Trained new nursing assistants on best practices and patient care protocols.
- Implemented infection control procedures, enhancing patient safety within the facility.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Streamlined patient intake processes, improving overall operational efficiency in unit flow.
- Advocated for patients' needs during interdisciplinary team meetings to ensure comprehensive care delivery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered high-quality care to patients in hospital facility.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 20 patients after surgery.
Shipping
Big Rock Sports
Reno
11.2018 - Current
- Manifesting orders for parcel (FedEx /UPS Ground) via CMS. Check for packing errors.
- Stack orders so they are ready to ship. Research missing boxes. Stage boxes to correct location.
- Handle hazmat. Brick load parcel truck. Pallet load freight trucks.
- Achieved 98% shipping accuracy through performance management and audit processes.
- Streamlined shipping processes by implementing efficient organizational systems.
- Reported product ordering and shipping discrepancies to department manager.
- Optimized shipping processes by implementing efficient packing and loading techniques.
- Packed items to meet shipping requirements.
- Loaded and unloaded cargo from trucks and shipping containers.
- Documented shipping information for orders and tracked packages when necessary.
Patient Services Representative
Reno Orthopedic Center
Reno
09.2019 - 03.2021
- Check-in/check-out patients, and schedule follow-up, therapy, and MRI visits.
- Accurately enter patient demographic information; scan photo ID’s and insurance cards; verify insurances.
- Collect applicable co-pays, ensure billing information is updated, balance drawers at end of day.
- Enter charges and ICD-10 codes, verify accuracy same day billing.
- Assist patients with portal functions, pin generation, disability, and medical release forms.
- Maintain calm and efficient patient flow through the clinics.
- Managed patient scheduling to optimize clinic workflow and enhance patient experience.
- Facilitated communication between patients and healthcare providers, ensuring clarity in treatment plans.
- Processed patient inquiries efficiently, providing accurate information on services and policies.
- Implemented electronic health record system updates, improving data accuracy and retrieval speed.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Developed strategies for resolving patient concerns, leading to increased satisfaction rates.
- Streamlined appointment confirmation processes, reducing no-show rates significantly.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Walmart Specialist
Big Rock Sports
Reno
03.2019 - 08.2019
- Pick/pack orders at the same time ensuring product is in good condition. Supply over 600 stores.
- Keep product organized. Have all orders shipped by a given deadline.
- Analyzed market trends to develop strategies enhancing product selection and customer engagement.
- Oversaw project timelines, ensuring alignment with organizational goals and resource allocation strategies.
- Followed all company policies and procedures to deliver quality work.
Inbound/Receiving
Big Rock Sports
Reno
09.2018 - 03.2019
- Greet truck drivers and unload trucks. Verify pallet count and appointments.
- Inspect product for damages. Fill out and file paperwork. Prioritize pallets and label by dates.
- Research shortages, damages, discrepencies and missing items.
- Work closely with administrative clerk on researching variances.
- Trouble shoot inbound shipments. With attention to detail receive/stock merchandise.
- Separate product on the carts by SKU or UPC numbers. Good RF Scanner skills.
Packing
Big Rock Sports
12.2018 - 02.2019
- Make sure correct items for the customer goes in the correct box. Place labels correctly.
- Handle and label hazmat accordingly.
Stocker
Big Rock Sports
07.2018 - 09.2018
- Replenish received inventory to primary pick-face, use a handheld wrist RF scanner to stock product.
- Make sure correct product is in correct location. Move bins, consolidate space and make sure the location is neat and organized.
Machine Operated Packer
High Quality Organics
04.2018 - 06.2018
- Managed milling and blending for spices and dry food.
- Worked jointly with HQO team and produced quality product that exceeds customer requirements and expectations.
Education
High School Diploma -
North Valleys High School
Reno, NV06.2017
High School Diploma -
NVHS Counselor Office
Reno, NV01-2017
No Degree - Nursing Assistant
Truckee Meadows Community College
Reno, NV03-2022
Skills
- Bilingual: fluent in Spanish (writing and speaking) and English
- Adaptability
- Detail oriented
- Able to articulate difficult concepts
- Accounting/Bookkeeping
- Data privacy
- Patient & optimistic
- HIPAA compliance
- Basic life support
- Electronic charting
- Medical terminology
- Healthcare ethics
- Interdisciplinary communication
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Renown Regional Medical Center
01.2022 - Current
Patient Services Representative
Reno Orthopedic Center
09.2019 - 03.2021
Walmart Specialist
Big Rock Sports
03.2019 - 08.2019
Packing
Big Rock Sports
12.2018 - 02.2019
Shipping
Big Rock Sports
11.2018 - Current
Inbound/Receiving
Big Rock Sports
09.2018 - 03.2019
Stocker
Big Rock Sports
07.2018 - 09.2018
Machine Operated Packer
High Quality Organics
04.2018 - 06.2018
High School Diploma -
North Valleys High School
High School Diploma -
NVHS Counselor Office
No Degree - Nursing Assistant
Truckee Meadows Community College