Johana Flores
Plano
Summary
Dynamic Store Manager with proven success at Charleys Philly Cheese Steak, excelling in customer service and inventory management. Enhanced customer satisfaction through effective staff training and innovative merchandising strategies, resulting in increased sales. Skilled in operations management and shift scheduling, fostering a productive team environment while maintaining budgetary goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Charleys Philly Cheese Steak
01.2015 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Colegio Manta
Ecuador02-2001
No Degree - Business Administration
Universidad Laica Eloy Alfaro
Ecuador10-2004
Skills
- Customer service
- Multitasking and organization
- Store operations
- Training new employees
- Store opening and closing
- Outstanding communication skills
- Inventory management
- Cash management
- Shift scheduling
- Operations management
- Supply ordering
- Staff management
Accomplishments
- Supervised team of 15 staff members.
- Exceeded monthly store sales goals 12 months in a row.
Certification
food safety training
charley's management training program
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Charleys Philly Cheese Steak
01.2015 - 10.2024
High School Diploma -
Colegio Manta
No Degree - Business Administration
Universidad Laica Eloy Alfaro
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