Johana Gonzalez-Gonzalez
Danvers,MA
Summary
Focused professional with experience in multi-site call center management, process simpli cations, and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals.
Overview
8
8
years of professional experience
Work History
Auto Parts Counterperson
Parts Authority
01.2020 - Current
- Successfully upsold additional products or services when appropriate by demonstrating their benefits to the customer''s specific needs.
- Collaborated with team members to streamline processes, improving overall efficiency in the workplace.
- Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.
- Resolved customer complaints professionally by addressing concerns promptly and offering satisfactory solutions where possible.
- Utilized company software to process transactions accurately, track inventory levels, and generate sales reports as needed.
Social Worker
Centerboard
03.2022 - 03.2023
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Lead Teacher
Leo Inc.
04.2016 - 03.2020
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
Associate of Science - Education of Developmentally Delayed Individuals
North Shore Community College Lynn, MA
04.2018
High School Diploma - Cosmetology
Lynn Vocational High
Lynn, MA06.1999
Skills
Shipping and receiving
Returns processing
Warranty Administration
Invoice Processing
Staff Training
Proficient in [Software]
Coordinating paperwork
Account updating
Payment Processing
Complaint Handling
Business Development
Order documentation
Languages
English
Native or Bilingual
Latin
Native or Bilingual
Timeline
Social Worker
Centerboard
03.2022 - 03.2023
Auto Parts Counterperson
Parts Authority
01.2020 - Current
Lead Teacher
Leo Inc.
04.2016 - 03.2020
Associate of Science - Education of Developmentally Delayed Individuals
North Shore Community College Lynn, MA
High School Diploma - Cosmetology
Lynn Vocational High