Johana Laird
Arlington,TX
Summary
Dedicated psychology student with a four-year history of consistent customer service and dependability. Passionate about psychology and using my organizational and detail-oriented skills to help others. Seeking an internship or part-time job in the healthcare administration or psychology fields to apply my skills in communication, data entry, and protocol adherence in a professional setting.
Overview
2
2
years of professional experience
Work History
Shift Lead
Salad And Go
07.2025 - Current
- Delegated tasks and oversaw daily checklists to streamline workflow and enhance team efficiency.
- Administered inventory records, food quality reports, and invoice adjustments to ensure operational accuracy.
- Answered incoming calls and customer inquiries, resolving issues promptly and professionally.
- Reconciled cash drawers and safes daily, documenting all transactions with accuracy and efficiency.
Team Member/Trainer
Salad and Go
09.2023 - 07.2025
- Excelled at multitasking responsibilities while ensuring high-quality results in a fast-paced setting.
- Train and coach new employees on operational procedures and best practices.
- Introduced process improvements and operational hacks to enhance team performance and accelerate closing procedures.
Education
Bachelor of Arts - Psychology
05.2028
Minoring in Business Administration
Skills
- Written & verbal communication
- Time management
- Prioritization
- Meticulous attention to detail
- Data entry
- Customer service
- Workflow optimization
- Team collaboration
- Basic proficiency in Microsoft Office & Google Workspace
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead - Salad And Go
07.2025 - Current
Team Member/Trainer - Salad and Go
09.2023 - 07.2025
University of Texas At Arlington - Bachelor of Arts, Psychology