Johana Ramos Vega

• Verified insurance coverage and processed billing information resulting in accurate and timely reimbursement.
• Increased team efficiency by providing cross-functional support in medical coding, insurance verification and data entry tasks.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.

Assisted in the care of patients in a busy rheumatology clinic.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Developed strong patient relationships by providing compassionate care during their visit.
• Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
• Streamlined check-in process by verifying patient information and promptly updating electronic health records.