Johana Torres

Work History

Personal Injury Professional Services, LLC

05.2022 - Current

Answer personal injury calls, assess their needs and offer qualified support.
Work with patients to ascertain issues and make referrals to appropriate specialists.
Provide ongoing professional counseling to patients with conditions.
Assist patients with setting appointments with medical providers.
Effective liaison between personal injury and attorneys.

LPT Realty

06.2004 - Current

Communicate with clients to understand property needs and preferences.
Compare recently sold area properties to determine competitive market prices.
Write listings detailing and professionally highlighting property features to increase sales chances.
Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
Educate clients by delivering proper and updated housing market value and mortgage loan processing Information.
Work closely with clients to facilitate appropriate loans, inspections and credit reports.
Increase home sales through persuasion, negotiation and closing process.
Confirm compliance with federal and state laws to enforce regulations and monitor sales.
Complete property walkthroughs before completing deals to uphold accuracy in listings and appraisals.

Akumin

01.2011 - 01.2021

Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Directed marketing to medical facilities, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
Attracted new clients by creating and implementing innovative marketing strategies.
Considered business demands and customer preferences when developing pricing structures and marketing plans.
Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Collaborated with product development team to effectively modernize and update promotions.
Created customized marketing materials to increase product awareness.
Created and maintained users portals accounts and properly routed documents.

Injury MidFlorida Rehab, Inc

10.2003 - 08.2010

Recruited, hired and educated staff, enforced policies and procedures for effective practice management including but not limited to complying with OSHA and HIPAA regulations.
Evaluated a variety of software programs to the overall administration and operation of the complete office management transitioning to electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Identifies errors and opportunities for employees improvement; educate staff on finding and providing accurate patient care and customer service.
Managed thirty two employees with various personalities and from different cultures for large four physician practice.
Addressed and remedied all patients and team members issues by evaluating, analyzing and planning operational services.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping to minimize company losses.