Toni Sauls
Forney,TX
Summary
Dynamic leader with a proven track record, showcasing strong problem-solving abilities and a customer-focused mindset. Excelled in fast-paced environments, achieving a reputation for exceeding service standards by leveraging excellent communication and Microsoft Office proficiency. Demonstrated strong leadership and attention to detail, enhancing client support and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Client Service Representative
The Personal Injury Group LLC
Kansas City, MO
03.2008 - 02.2024
- Scheduled and conducted interviews with clients and professionals to discuss details and the nature of each case regarding injuries as a result of an automobile accident.
- Obtain and investigate accident reports to validate the potential of injury claims.
- Responding promptly to client inquiries in person, or via telephone, letter, and email—always in a professional and efficient manner.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Investigated and resolved client inquiries and complaints in an empathetic manner. Facilitated inter-departmental communication to effectively provide client support.
Client Service Representative
Association Insurance Management
Dallas , TX
04.2012 - 05.2016
- Managed Insured accounts, processing payments, renewing policies, and documenting accounts with all necessary information pertaining to the account
- Traveled to various states for PTA Conventions, holding informational workshops, that would specialize in General Liability, Accident Medical, Embezzlement, and Officers Liability Insurance
- Handled printing for the company; including Renewals, Surplus Line Affidavits, Certificates, Declaration Pages, and Convention materials
Patient Service Rep/ Referral Coordinator
KUPI, Outpatient Surgery Clinic
Kansas City, KS
01.2006 - 02.2008
- Patient registration, updating all patient demographics, and insurance.
- Insurance verification and authorization, verifying that patients' insurance is active and eligible for medical services.
- Submit and process referrals and claims for medical services.
Education
Business Administration -
Longview Community College
All Lines Adjuster License -
The Adjuster School
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Customer-focused mindset
- Strong leadership
- Attention to detail
- Proficient in Microsoft Office
- Multitasking
Certification
- State Farm Certification
- Injury Consultant
- Insurance Specialist
Timeline
Client Service Representative
Association Insurance Management
04.2012 - 05.2016
Senior Client Service Representative
The Personal Injury Group LLC
03.2008 - 02.2024
Patient Service Rep/ Referral Coordinator
KUPI, Outpatient Surgery Clinic
01.2006 - 02.2008
- State Farm Certification
- Injury Consultant
- Insurance Specialist
Business Administration -
Longview Community College
All Lines Adjuster License -
The Adjuster School
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