Yolaisa Garcia
Bank of America
14
years of professional experience
Adaptable and resourceful Bilingual professional with a diverse background in customer service and team leadership. Known for excellent communication and time management skills, consistently delivering high-quality results in fast-paced environments.
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Work History
Senior Client Service Representative
4 Years 2 Months- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed multi-channel communication, including phone, email, and chat support.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Automotive Advisor Team Lead
3 Years 11 Months- Advised customers on product selection and availability to enhance shopping experience.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Trained new staff on store policies and operational procedures to ensure compliance and efficiency.
- Analyzed customer feedback to implement service improvements and increase satisfaction ratings
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock levels and reduce shortages.
Supervisor Team Lead
4 Years 11 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational standards.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Collaborated with management to develop strategies for increasing sales and customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
3 Years 5 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed visual merchandising displays to promote seasonal promotions and increase sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Education
High School Diploma
Skills
Sales experience
Client retention strategies
Industry expertise
Strong leadership
Payment processing
Product and service sales
Adaptability
Time management abilities
Self motivation
Excellent communication
Shipping and receiving
Database management
Retail loss prevention
Retail sales customer service
Interior retail displays
Dependable and reliable
Signing and pricing
Timeline
Senior Client Service Representative
Bank of America
05.2022 - 07.2026Read More
Automotive Advisor Team Lead
Walmart
01.2021 - 12.2024Read More
Supervisor Team Lead
CVS Pharmacy
06.2016 - 05.2021Read More
Sales Associate
Famous Footwear Outlet
01.2013 - 06.2016Read More
John C Freemont High
High School Diploma
Read More