Johana Velasquez
Westbury,NY
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
8
years of professional experience
Work History
John Petrocelli Construction
Assistant Manger
Jericho, NY
06.2024 - Current
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated and managed contract terms to ensure compliance with organizational policies.
Apple Bank
Teller
Locust Valley, NY
04.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Supervisor
Costco Wholesale Corp
Westbury, New York
01.2021 - 05.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Manager, Bookkeeper , Cashier and Customer Support
Western Beef Supermarket and Corporate Offices
Mineola, NY
09.2020 - 04.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Coordinated employee schedules according to shift changes and availability.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Restaurant Waitress
Lisbon Cafe
Mineola, NY
06.2018 - 02.2020
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Answered questions about menu items in detail, providing accurate information regarding ingredients used.
- Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Resolved customer complaints in a timely manner with professionalism.
Cashier Manager
Checkers and Rally's
Hempstead, NY
08.2017 - 11.2019
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Built and maintained working relationships with peers and upper management.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Master of Medical Science - Medical Assisting
Farmingdale State College
Farmingdale, NY05.2028
High School Diploma -
Hempstead High School
Hempstead, NY06.2021
Skills
- Training and Mentoring
- Schedule Management
- Customer Complaint Resolution
- Customer Service
- Complex Problem-Solving
- Team Building and Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
John Petrocelli Construction
Assistant Manger
06.2024 - Current
Apple Bank
Teller
04.2023 - 06.2024
Supervisor
Costco Wholesale Corp
01.2021 - 05.2024
Manager, Bookkeeper , Cashier and Customer Support
Western Beef Supermarket and Corporate Offices
09.2020 - 04.2023
Restaurant Waitress
Lisbon Cafe
06.2018 - 02.2020
Cashier Manager
Checkers and Rally's
08.2017 - 11.2019
Master of Medical Science - Medical Assisting
Farmingdale State College
High School Diploma -
Hempstead High School