Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johana Quintanilla Cruz

Katy,TX

Summary

Dependable and hardworking professional with strong communication and organizational skills. Recognized for reliability, attention to detail, and a commitment to excellence. Bilingual and tech-savvy eager to contribute problem0solving abilities in a school setting while gaining valuable experience in education.

Overview

4
4
years of professional experience

Work History

Style Team Member

Target
Katy, USA
07.2024 - Current
  • Operated the POS system to process various transactions accurately.
  • Ensured shelves and displays met merchandising standards through organization and product facing.
  • Maintained a clean, organized sales floor to enhance the customer shopping experience.

Lead Hostess

Home Run Dugout
Katy, USA
04.2023 - 06.2024
  • Managed guest flow using a table management system, and addressed customer concerns professionally.
  • Performed opening and closing duties, including but not limited to cleaning, merchandising, and securing the premises.
  • Cross-trained as a server and busser to support operations during high-demand periods.

Instore Shopper

H-E-B
Cypress, USA
04.2022 - 07.2023
  • Provided expert guidance on suitable product substitutes for discontinued or unavailable items, ensuring customer satisfaction.
  • Processed returns and exchanges in compliance with store policies.
  • Leveraged detailed product knowledge to enhance the shopping experience and meet client needs efficiently.

Guest Services Associate

Top Golf
Katy, USA
05.2021 - 01.2022
  • Greeted and welcomed, ensuring a positive first impression.
  • Built customer loyalty by promptly addressing special requests with personalized, attentive service.
  • Managed check-ins and reservations, verifying details and memberships, and processed cash and card transactions with accuracy.

Education

Associate of Arts in Teaching - Elementary Education

Lonestar College
Cypress, TX
12-2025

Skills

  • Fluently bilingual
  • Exceptional communication
  • Professional phone etiquette
  • Strong attention to detail
  • Computer proficiency
  • Flexible and adaptive
  • Conflict resolution
  • Team collaboration

Timeline

Style Team Member

Target
07.2024 - Current

Lead Hostess

Home Run Dugout
04.2023 - 06.2024

Instore Shopper

H-E-B
04.2022 - 07.2023

Guest Services Associate

Top Golf
05.2021 - 01.2022

Associate of Arts in Teaching - Elementary Education

Lonestar College
Johana Quintanilla Cruz