Johandry Casso
The Bronx,NY
Summary
Dynamic assistant manager professional with a proven track record at White Castle, excelling in crew leadership and customer satisfaction. Leveraged organizational skills and preventive maintenance to enhance operational efficiency. Recognized for effective problem-solving and fostering teamwork, resulting in a 20% reduction in food waste. Adept at training and supervising employees to ensure safety and compliance.
Overview
6
6
years of professional experience
Work History
Home Care Provider
Family Home Health Care Services
301E Fordham Road
05.2024 - Current
- Assisted clients with personal hygiene, mobility, and meal preparation to enhance overall well-being.
- Monitored patient vital signs and reported changes to healthcare team for timely interventions.
- Assisted clients with activities of daily living, fostering independence and improving their overall wellbeing.
Manager's Assistant
White Castle
550E Fordham Road
03.2020 - Current
- Assisted team in daily operations to ensure efficient workflow and adherence to safety protocols.
- Learned crew management tools to support scheduling and resource allocation tasks.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Observed experienced managers to understand best practices in crew leadership and development.
- Participated in training sessions on operational procedures and safety regulations for crew members.
- Supported inventory management efforts by tracking supplies and reporting discrepancies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained new staff on office protocols, promoting a cohesive work environment.
Education
Prof: Alberto Byas
Dominican RepublicaSkills
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Policy enforcement
- Teamwork and collaboration
- Customer service
- Reliable and responsible
- Problem-solving abilities
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Money handling
- Food preparation
- Safe food handling
- Employee supervision
Languages
Spanish and English
Native or Bilingual
Timeline
Home Care Provider
Family Home Health Care Services
05.2024 - Current
Manager's Assistant
White Castle
03.2020 - Current
Prof: Alberto Byas