Johann Casas
Downey
Summary
Director with expertise in strategic planning and team leadership, focused on performance optimization. Achieved significant company growth through the development of efficient operational strategies and strong professional relationships. Skilled in problem solving, decision making, and effective communication to influence stakeholders. Proven track record of delivering innovative solutions and meeting organizational objectives.
Overview
14
14
years of professional experience
Work History
Director of Drug and Alcohol Screening
Fundamental Research Inc
01.2021 - Current
- I currently manage Drug and Alcohol programs in compliance with Federal Department of Transportation Regulations.
- Constantly working with clients to ensure that they meet their quarterly quotas.
- I work hand in hand with our client to personally support them with program to ensure accuracy.
Client Services Manager
DISA Global Solutions
San Diego
05.2019 - 12.2021
- Managed a team of five, delegating tasks, fielding calls for our clients in the transportation industry.
- Ensuring that they met their quarterly quotas and remained in compliance.
VIP Supervisor
Legends Hospitality
Chula Vista
03.2013 - 11.2020
- Legends Hospitality took over the contract for Aramark for our local concert venue.
- My duties varied from Floor Supervisor to VIP manager / office assistant.
- Responsibilities included assistance in hiring fairs, running paperwork, onboarding candidates, scheduling orientations and shifts.
- VIP Manager duties were allocating a designated server to a section of VIP tables, ensuring that food and beverage were delivered in a timely manner and that our guests had the best experience.
VIP Lounge Supervisor
Levy Restaurants
San Diego
01.2013 - 03.2020
- My duties varied from Floor Supervisor to VIP Lounge manager.
- Both included walking the venue and ensuring that my designated areas had inventory, cash, and interacted with customers.
- Some other responsibilities varied with catering duties and at times, bartending duties.
Client Services Manager
California Drug Testing Associates
San Diego
04.2011 - 05.2019
- Started as a Background Screening Specialist, reviewing criminal records and reporting within the FCRA rulings.
- After my first year, was promoted to Client Services Manager where I continued to oversee the backgrounds team and implemented the Drug and Alcohol team as well.
- Fielding calls from clients, delegating tasks, maintaining a working relationship with our larger clients.
- Company was acquired by DISA Global Solutions with time grandfathered in.
Night Auditor / Supervisor
Aramark
San Diego
04.2011 - 01.2013
- Started working at Aramark as a Floor supervisor and Night auditor.
- Responsibilities included walking the venue to my designated area ensuring that our staff and non profit groups did not need product.
- For the night audit responsibilities, I would intake the starting and ending balances of product the stands and carts had and ensured that they balanced with their inventory to cash deposited.
Education
High School Diploma -
Chula Vista High School
Chula Vista, CA 06-1999
Some College (No Degree) - Business Management
San Diego State Global Campus
San Diego, CASkills
- Night audit and auditing
- Catering and banquet experience
- Employee orientation
- Bartending and guest services
- Team management and operations management
- Cash handling
- Communication skills and effective communication
- Regulatory compliance
- Program and project management
- Client relationship management and client relations
- Quality assurance
- Conflict resolution
- Customer service and satisfaction strategies
- Decision-making
- Vendor relationship management
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Director of Drug and Alcohol Screening
Fundamental Research Inc
01.2021 - Current
Client Services Manager
DISA Global Solutions
05.2019 - 12.2021
VIP Supervisor
Legends Hospitality
03.2013 - 11.2020
VIP Lounge Supervisor
Levy Restaurants
01.2013 - 03.2020
Client Services Manager
California Drug Testing Associates
04.2011 - 05.2019
Night Auditor / Supervisor
Aramark
04.2011 - 01.2013
High School Diploma -
Chula Vista High School
Some College (No Degree) - Business Management
San Diego State Global Campus
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