MARIBEL FRONGILLO
Orlando,FL
Summary
HR Recruiter adept at communicating and collaborating in an effective manner with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and solid expertise in human resources management.
Overview
20
20
years of professional experience
Work History
Drug and Alcohol Coordinator
Jetblue Airways
Olrando, FL
02.2022 - Current
- Maintain confidential drug and alcohol program records in order to meet DOT and FAA requirements
- Receive, review and update daily drug/alcohol test result records for DOT and Company Testing programs
- Provide Pre-employment clearances to Talent Services and field managers
- Complete requests from other companies for drug/alcohol records on former employees
- Prepare audit reports for annual FAA inspections
Central Baggage Agent
JetBlue Airways
Orlando, FL
12.2018 - 02.2022
- Provide assistance to passengers missing luggage
- File loss/damage claims for passengers
- Call and update passengers on status of claims
- Complete projects assigned by management
Reservation Agent
JETBLUE AIRWAYS
Orlando, FL
01.2017 - 12.2018
- Assist customers with booking reservations
- Assist customers with changing/updating reservations
- Process customer payment Resolve customer concerns.
Sales Associate
UNDER ARMOUR
Orlando, FL
08.2014 - 09.2018
- Tend to customer needs and fulfill orders
- Handle customer sales transactions Stock and replenish inventory as needed
- Assist customers with special requests to ensure all guests are satisfied
- Recommended optimal merchandise based on customer needs and desires
- Assisted customers by finding needed items and checking inventory for items at other locations
Billing Clerk/Administrative
FLYING FOODS GROUP
Orlando, FL
08.2014 - 07.2016
- Submit daily payroll to accounting department
- Reconcile accounts payable/receivable
- Speak with vendors and fulfill orders
- Assist employees with payroll/benefit inquiries
- Process and match purchase orders and enter in to system.
Accounting Specialist
Jetblue Airways
Orlando, FL
09.2011 - 09.2013
- Audit all Sabre transactions
- Responsible for counting and deposit all cash collected by airport staff
- Prepare quarterly Customs and Airport reports
- Assist new hires with SIDA badging and fingerprinting process
Manpower Coordinator
Jetblue Airways
Orlando, FL
08.2009 - 08.2011
- Submit payroll for Airport Operations/Ground Operations
- Prepare weekly Overtime Reports, Approve vacations and PTO
- Work on a daily basis with Roster Apps & Datamatics
- Work with JBU and Recruiting Dept
- Coordinate with Human Resources to process payroll
- Resolve crew member payroll discrepancies following company policy and procedures
- Processing of crew member paychecks
- Run daily audit reports
- Enter rate changes and vacation payouts in payroll system
- Process wage and employment verification requests as needed
Customer Service Representative
JETBLUE AIRWAYS
Orlando, FL
06.2009 - 08.2009
- Check in customers, Board flights
- Prepare all post departure paperwork
- Communicate with Operations on arrival and departure status
- Assist customers with any concerns or questions
Customer Service Recruiter
Jetblue Airways
Orlando, FL
10.2004 - 08.2008
- Responsible for staffing the Eastern region
- Manage relationships with leadership and crew of 10+ cities Source and recruit Airport positions spanning entry level to senior leadership
- Place a minimum of 100 candidates per month and manage internal promotions and transfers/Assisted in the hiring of 80+ college crew members for intern program
- Work with Compliance departments to ensure pre-employment screenings were administered
- Assisted in orientations filling out I-9 forms and W-4 forms for new hires
- Collect and analyze candidate interview responses
Skills
- Travel administration Self-starter
- Problem resolution Microsoft Office
- Deadline-oriented Spreadsheet development
- Schedule management Organizational Skills
- Inventory systems Data Collection
- Data Entry Executive Management
- Accounting
- Accounts payable
- Audit reports
- Resolve customer concerns
- Data Collection
- Data Entry
- Hiring
- Human Resources
- Inventory
- Leadership
- Microsoft Office
- Organizational Skills
- Process payroll
- Problem resolution
- Recruiting
- Sabre
- Sales
- Self-starter
- Spreadsheet
- Staffing
Timeline
Drug and Alcohol Coordinator
Jetblue Airways
02.2022 - Current
Central Baggage Agent
JetBlue Airways
12.2018 - 02.2022
Reservation Agent
JETBLUE AIRWAYS
01.2017 - 12.2018
Sales Associate
UNDER ARMOUR
08.2014 - 09.2018
Billing Clerk/Administrative
FLYING FOODS GROUP
08.2014 - 07.2016
Accounting Specialist
Jetblue Airways
09.2011 - 09.2013
Manpower Coordinator
Jetblue Airways
08.2009 - 08.2011
Customer Service Representative
JETBLUE AIRWAYS
06.2009 - 08.2009
Customer Service Recruiter
Jetblue Airways
10.2004 - 08.2008
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