Johann Corbellini
North Miami
Summary
Dynamic and adaptable professional with exceptional customer service skills, honed at Jw Marriott Turnberry Resort and Spa. Proven ability to lead teams and implement process improvements, enhancing efficiency during peak hours. Fluent in Spanish, I excel in fostering positive customer experiences while maintaining attention to detail and a professional demeanor.
Overview
5
5
years of professional experience
Work History
Barista
Jw Marriott Turnberry Resort and Spa
01.2022 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted customers with menu selections, providing exceptional service and recommendations.
- Operated espresso machines and equipment, following operational guidelines for quality control.
- Handled cash transactions accurately and efficiently at the point of sale.
- Engaged with customers to foster positive experiences and encourage repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Learned and adapted to new recipes and beverage techniques quickly.
Shift Lead
Wing Stop
04.2021 - 01.2022
- Supervised team members to ensure adherence to operational standards and exceptional customer service.
- Trained new staff on company policies, procedures, and food safety protocols.
- Coordinated daily shift tasks, ensuring efficient workflow and timely service delivery.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Implemented process improvements that increased efficiency during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
General Employee
Teacher Tools Inc
07.2020 - 03.2021
- Assisted in daily operations by efficiently stocking shelves and maintaining inventory levels.
- Collaborated with team members to ensure high-quality customer service and satisfaction.
- Executed routine cleaning and maintenance tasks to uphold store standards and safety protocols.
- Adapted quickly to new processes, demonstrating flexibility in fast-paced environments.
- Engaged with customers to provide product information and resolve inquiries effectively.
- Worked closely with supervisors to identify areas of improvement in daily operations, resulting in more efficient workflows.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Demonstrated flexibility by adapting to changing priorities and taking on additional responsibilities as needed.
Education
High School Diploma - Radiology
Miami Dade College
Miami, FLSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Exceptional customer service
- Adaptive and creative
- Professional demeanor
- FLUENT IN Spanish
- Conversant in spanish
- Multitasking and organization
Accomplishments
Nominated for employee of the quarter in fall of 2024
Languages
Spanish
Native or Bilingual
Timeline
Barista
Jw Marriott Turnberry Resort and Spa
01.2022 - Current
Shift Lead
Wing Stop
04.2021 - 01.2022
General Employee
Teacher Tools Inc
07.2020 - 03.2021
High School Diploma - Radiology
Miami Dade College