Johann Wouaga Ngouambe
Newark,NJ
Summary
Entry-level undergraduate student, looking to utilize skills and knowledge in a professional environment.
Driven by a results-focused approach, I leveraged my analytical skills and adaptability at Gate Gourmet to enhance customer satisfaction and streamline operations. As a Dean's List honoree with a 3.5 GPA, I blend academic excellence in finance and management with proven teamwork and leadership abilities, consistently achieving high-performance ratings and fostering professional development.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook's Assistant
OTG
04.2024 - Current
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
Flight Finalizer
Gate Gourmet
06.2022 - 08.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Performed inventory checks in 30 Carts daily to ensure orders were complete before delivery to the aircrafts.
- Checked that the quality and quantity of the food provided matched the customer's needs.
- Contributed to company success by consistently achieving high-performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Crew Trainer
McDonald's
01.2021 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Shopping Associates
Amazon
07.2021 - 08.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Education
Associate B.S Finance - Finance
Essex County College
Newark, NJ05.2025
High School Diploma -
Central High School
Newark, NJ06.2020
Skills
- Dean's List [Fall 2023]
- Relevant Coursework: Introduction to Finance & Micro Computers in Business
- Relevant Coursework: Microeconomics & Macroeconomics
- Relevant Coursework: Business Organization and Management
- 35 GPA
- Relevant Coursework: Principles of Accounting & Money and Banking
- Relevant Coursework: Principle of Management & Introduction to Investment
- Soccer Team Member
- Extracurricular Activities: Trading Forex
- Chess Club Member
Certification
Bloomberg Terminal Certificate
Languages
French
Full Professional
Timeline
Cook's Assistant
OTG
04.2024 - Current
Flight Finalizer
Gate Gourmet
06.2022 - 08.2022
Shopping Associates
Amazon
07.2021 - 08.2021
Crew Trainer
McDonald's
01.2021 - 06.2022
Associate B.S Finance - Finance
Essex County College
High School Diploma -
Central High School