Johanna Amos
Bakersfield,CA
Summary
Proven to excel in fast-paced environments, I enhanced team efficiency and customer satisfaction at Costco by mentoring and leading with compassion. My adeptness in relationship management and POS systems significantly contributed to positive guest experiences. Recognized for a strong work ethic and exceptional customer service, I consistently exceed employer expectations.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
2
2
years of professional experience
Work History
Server
Sun Health Az
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative Team Lead
Costco
10.2022 - 01.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Medical Assistant
AFC
09.2022 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Teacher Advisor/Commercial Driver
Teen Challenge Southern California- LA
12.2021 - 09.2022
- Developed strong relationships with students, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Completed preventive maintenance checks and basic repairs to vehicles.
Education
Medical Assistant Diploma - Medical Assisting
Kaplan College
Bakersfield, CA06-2007
High School Diploma -
Ridgeview High School
Bakersfield, CA06-2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Kind
- Compassionate
- Enthusiastic
- Memory retention
- Relationship management
- HIPAA compliance
- Medical terminology knowledge
- Data Entry
- Electronic medical records
- Safe driving practices
- Commercial License/Passenger Endorsement
- Bilingual
- Effective communication
- Team management
- Call center experience
- Complaint handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Sun Health Az
11.2023 - 05.2024
Customer Service Representative Team Lead
Costco
10.2022 - 01.2024
Medical Assistant
AFC
09.2022 - 07.2023
Teacher Advisor/Commercial Driver
Teen Challenge Southern California- LA
12.2021 - 09.2022
Medical Assistant Diploma - Medical Assisting
Kaplan College
High School Diploma -
Ridgeview High School
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