Summary
Overview
Work History
Education
Skills
Timeline
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JOHANNA ANDRADE

Kenosha,WI

Summary

I am a Professional Customer Service Specialist/ Medical Interpreter with more than 15 years of experience in the Healthcare Industry involving customer service, patient care and health insurance experience.

Overview

19
19
years of professional experience

Work History

MEDICAL INTERPRETER

Mayo Clinic
01.2024 - Current
  • Medical Interpreter for Clinic which included the following specialties (4 Internal Medicine Physicians, 2 Midwives, Social Workers, Maternity Counseling, Laboratory, Radiology and Psychology)
  • Interpreted for Spanish Speaking Patients during visits in all depts
  • And assisted in scheduling appointments
  • Charting each encounter into EPIC System
  • In charge of arranging interpreter's schedule and assigning visits according to clinic's needs

PATIENT SERVICE REPRESENTATIVE

Aurora Healthcare
01.2018 - 01.2021
  • Scheduling for Internal Medicine Department of 8 physicians
  • Patient Registration, Insurance Verification, Intake of Refill Request, Referral Requests, Messaging Physicians and Nurses
  • Followed each physician's guidelines and scheduling procedures

ASSESSMENT ASSISTANT

Waubonsee Community College
01.2008 - 01.2009
  • Registered and scheduled new students to take Assessment Testing for entering college
  • Setting up testing, informed students of test results and arranged for students to meet with Counselors

SCHEDULER

Dreyer Medical Center
01.2006 - 01.2008

• Scheduled Appointments for the Internal Medicine Department.

• Registered new patients and verified insurance.

• Routed Nurse Messages and Refill Requests.

Education

Associates In Theology -

"EBENEZER" BIBLICAL INSTITUTE
Milwaukee, WI
06.2018

GED - General Education Develpment

Joliet Junior College
Joliet, IL
10.2005

Skills

  • Medical Interpreting
  • Customer Service
  • Health Insurance Knowledge
  • Bilingual (Spanish)
  • Data Entry
  • Problem-Solving
  • Computer Literacy
  • Scheduling
  • Strong Communication Skills

Timeline

MEDICAL INTERPRETER

Mayo Clinic
01.2024 - Current

PATIENT SERVICE REPRESENTATIVE

Aurora Healthcare
01.2018 - 01.2021

ASSESSMENT ASSISTANT

Waubonsee Community College
01.2008 - 01.2009

SCHEDULER

Dreyer Medical Center
01.2006 - 01.2008

Associates In Theology -

"EBENEZER" BIBLICAL INSTITUTE

GED - General Education Develpment

Joliet Junior College
JOHANNA ANDRADE