Johanna Bilek
Chicago,IL
Summary
Experienced healthcare professional prepared for this role. Proven ability to provide high-quality patient care with strong foundation in patient care and medical support. Training in clinical skills such as administering medications, monitoring vital signs, and assisting with daily activities. Reliable, compassionate, and skilled in patient communication and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Clipboard Health
09.2020 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Server, Bartender, Supervisor
T.G.I. FRIDAY'S - Bar & Restaurant
06.2018 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
CNA
Cantata Adult Life Services
06.2020 - 12.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Reduced patient stress levels through effective communication and active listening skills.
Education
No Degree - Undergraduate - Nursing
Western Michigan University
Kalamazoo, MINo Degree - LPN
ATS Institute of Technology
Chicago10-2024
No Degree - Certified Nursing Assistant
Morton College
Cicero, IL07-2020
High School Diploma -
Riverside Brookfield Township High School
Riverside, IL05-2017
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
- End-of-life care
- Compassionate communication
- Emotional support
- Emergency response
- Problem-solving
- Multitasking and organization
- Critical thinking
Certification
- Licensed Practical Nurse (LPN) - Illinois Board of Nursing.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
CNA
Clipboard Health
09.2020 - Current
CNA
Cantata Adult Life Services
06.2020 - 12.2020
Server, Bartender, Supervisor
T.G.I. FRIDAY'S - Bar & Restaurant
06.2018 - 03.2022
- Licensed Practical Nurse (LPN) - Illinois Board of Nursing.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
No Degree - Undergraduate - Nursing
Western Michigan University
No Degree - LPN
ATS Institute of Technology
No Degree - Certified Nursing Assistant
Morton College
High School Diploma -
Riverside Brookfield Township High School
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