Johanna Brown
Washington
Summary
Analytical and detail-oriented team player with a Bachelors degree in Mass Communications. Experienced in coordinating, planning, and supporting daily operational functions. Offering expertise in delivering office and administrative support by applying strong organizational, technical, communication, and customer service skills. An outstanding communicator and team leader with strong interpersonal skills. Seeking to thrive in a demanding, deadline-driven environment.
Overview
20
20
years of professional experience
Work History
Concierge Medical Services Specialist
George Washington Medical Faculty Associates
2021.11 - 2024.03
- Serves as the principle point of contact for the coordination of appointments and care with the Office of Attending Physicians and the GW MFA VIP Program including appointment scheduling, relationship building, security coordination, etc.
Contact Center Specialist III
George Washington Medical Faculty Associates
2020.12 - 2021.10
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
Administrative Assistant and Events Coordinator
U. Group
2019.04 - 2020.10
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Patient Services Advisor
Community Health Northwest Florida
2018.09 - 2019.02
- Resolved customer complaints and inquiries.
- Responsible for verification of health insurance and notifying the parents prior to their visit of any Primary Care Provider (PCP) changes.
- Thorough knowledge of patients' names and information.
- Built positive relations with new and existing customers.
- Managed medical records and confirmed accurate completion of forms and other documents.
- Collected and processed co-payments and out-of-pocket charges using Phreesia.
- Cooperated and communicated effectively with co-workers to ensure client satisfaction and compliance with set standards.
Administrative Assistant
Kidscare Pediatrics Of Northwest Florida, Inc.
2008.09 - 2018.08
- Utilized strong time management and organizational skills to ensure smooth and seamless operations.
- Worked to maintain cleanliness of reception area to maintain welcoming environment.
- Performed diverse office assistance functions as required.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Oversaw front desk activities and operations independently.
- Responsible for sending medical records to other medical facilities and institutions.
Airport Services Agent
Emirates Airlines
2004.04 - 2008.07
- Assisted passengers requiring special kind of assistance.
- Handled special meet and assist requests for V.I.P. passengers.
- Ensured that the needs of the passengers, while on ground, are met in a caring, courteous and efficient manner.
- Acted as supervisor as needed and increased customer service ratings through personable service.
- Received appreciation letters from managers for customer service, was awarded a merit award in recognition of hard work, punctuality and for consistently maintaining the Emirates Airlines‘ grooming standard.
Education
Bachelor of Arts - Mass Communications
AMA Computer University
Manila, PhilippinesSkills
- Bilingual in English and Tagalog
- Conversational in Spanish and Arabic
- Customer service skills
- Analytical thinking
- Strategic planning capability
- Writing and editing
- Fluency in Microsoft Word, PowerPoint and Outlook
Timeline
Concierge Medical Services Specialist
George Washington Medical Faculty Associates
2021.11 - 2024.03
Contact Center Specialist III
George Washington Medical Faculty Associates
2020.12 - 2021.10
Administrative Assistant and Events Coordinator
U. Group
2019.04 - 2020.10
Patient Services Advisor
Community Health Northwest Florida
2018.09 - 2019.02
Administrative Assistant
Kidscare Pediatrics Of Northwest Florida, Inc.
2008.09 - 2018.08
Airport Services Agent
Emirates Airlines
2004.04 - 2008.07
Bachelor of Arts - Mass Communications
AMA Computer University
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