Johanna Cabral
Denver,CO
Summary
Proven track record in enhancing customer satisfaction and streamlining transaction processes at JPMorgan Chase. Expert in banking regulations and investment strategies, coupled with exceptional sales proficiency. Mentored associates, significantly improving team performance. Achieved a seamless integration of customer service standards and credit assessment, demonstrating both leadership and analytical skills.
Overview
5
5
years of professional experience
Work History
Associate Banker
JPMorgan Chase
08.2021 - 04.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
Optician
Pearle Vision
02.2019 - 08.2021
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Retail Sales Associate
Kohls Department Store
07.2018 - 12.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Medical Assistant -
Front Range Community College
Westminster, COHigh School Diploma -
Broomfield High School
Broomfield, CO05.2019
Skills
- Investment strategies
- Sales proficiency
- Banking regulations
- Credit assessment
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker
JPMorgan Chase
08.2021 - 04.2023
Optician
Pearle Vision
02.2019 - 08.2021
Retail Sales Associate
Kohls Department Store
07.2018 - 12.2019
Medical Assistant -
Front Range Community College
High School Diploma -
Broomfield High School