Johanna Colon
Oxnard,CA
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
1
1
Certification
1
1
year of post-secondary education
25
25
years of professional experience
Work History
Retail customer service assistant manager
Nordstrom Rack
Oxnard, CA
08.2001 - Current
- Handled customer complaints professionally and empathetically, ensuring resolution and customer satisfaction.
- Engaged with customers to build relationships, fostering brand loyalty and repeat business.
- Assisted customers with product inquiries, providing personalized recommendations that enhanced overall shopping experience.
- Collaborated with team members to ensure a positive shopping experience.
- Trained new staff on customer service protocols and store procedures.
- Recognized as all-star in customer service in 2002 and 2011.
- Certificate Leadership Development 2025
Education
Gateway Independent
Camarillo, CAGraduated - Computer Business
Regional Occupational Program
08.1994 - 06.1995
Skills
- Customer service
- Sales transactions
- Product knowledge
- Visual merchandising
- Inventory management
- Staff training
- Staff education and training
- Customer focus
- Relationship building
- Problem solving
- Team collaboration
- Time management
- Multitasking Abilities
- Attention to detail
- Leadership development
- Refund processing
Accomplishments
- All star customer service twice for year 2002 in 2011.
Certification
- Certificate for leadership development for the year 2025.
Timeline
Retail customer service assistant manager
Nordstrom Rack
08.2001 - Current
Graduated - Computer Business
Regional Occupational Program
08.1994 - 06.1995
Gateway Independent